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I should qualify this: I can create users without an email if I
manually go and add a user. What I want to be able to do is add a user
name in the Requester field when creating tickets and have that user
created as it would were it an email address.<br>
<br>
<br>
Possible?<br>
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<h4>Paul O'Rorke<br>
<br>
<a href="mailto:paul@paulororke.net">paul@paulororke.net</a><br>
<a href="http://paulororke.net">paulororke.net</a></h4>
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<br>
On 27/04/2010 7:58 AM, Paul O'Rorke wrote:
<blockquote cite="mid:4BD6FB94.6070202@paulororke.net" type="cite">
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Hi all,<br>
<br>
we use RT to manage a support Queue for software. The support team
field many questions from both email and a forum. Not all support
requests get a ticket and support staff create tickets manually setting
the Requester email. We'd like to use the same queue for some support
requests that are posted on our forums. <br>
<br>
Can we create requesters without an email? I don't seem to be able to
do this. I have a custom field for the URL of the forum post and would
like to be able to search tickets on the Requester user but often they
have no email. Can this be done or is an email a requirement for a
Requester?<br>
<div class="moz-signature">-- <br>
<h4>Paul O'Rorke<br>
<br>
<a moz-do-not-send="true" href="mailto:paul@paulororke.net">paul@paulororke.net</a><br>
<a moz-do-not-send="true" href="http://paulororke.net">paulororke.net</a></h4>
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<pre wrap="">
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
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