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Thank you for your help. In doing what I want is simply to be notified when a user create a ticket from the interface RT<BR>
<BR>
<BR>
============ RT_SiteConfig.pm =============<BR>
...<BR>
<BR>
# By default, RT doesn't notify the person who performs an update, as they<BR>
# already know what they've done. If you'd like to change this behaviour,<BR>
# Set $NotifyActor to 1<BR>
<BR>
Set($NotifyActor, 0);<BR>
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==================================================<BR>
<BR>
Best regards<BR>
<BR>
<BR>
Le 28/04/2010 11:54, josé fernandez a écrit : <BR>
<BLOCKQUOTE TYPE=CITE>
Hello<BR>
<BR>
when a ticket is created via an email in RT, an email is sent automatically, but if the user creates a ticket from the interface of RT were not receiving email automatically and therefore we do not know that a ticket has been created and I do not understand why.<BR>
<BR>
Ideas?<BR>
Thank you
<PRE>
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</PRE>
</BLOCKQUOTE>
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--
<B>Marouane HIMDI</B> <BR>
<B>Ingénieur R&D</B><BR>
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<B> </B><BR>
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