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============ RT_SiteConfig.pm =============<br>
...<br>
<br>
# By default, RT doesn't notify the person who performs an update, as
they<br>
# already know what they've done. If you'd like to change this
behaviour,<br>
# Set $NotifyActor to 1<br>
<br>
Set($NotifyActor, 0);<br>
<br>
==================================================<br>
<br>
Best regards<br>
<br>
<br>
Le 28/04/2010 11:54, josé fernandez a écrit :
<blockquote cite="mid:1272448495.5657.4.camel@Dream.naxos-fr.net"
type="cite">
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<meta name="GENERATOR" content="GtkHTML/3.18.3">
Hello<br>
<br>
when a ticket is created via an email in RT, an email is sent
automatically, but if the user creates a ticket from the interface of
RT were not receiving email automatically and therefore we do not know
that a ticket has been created and I do not understand why.<br>
<br>
Ideas?<br>
Thank you
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
<br>
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<link rel="colorSchemeMapping"
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<div class="Section1">
<p class="MsoNormal"><b><span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(213, 32, 34);">Marouane
HIMDI</span></b> <span style="font-size: 16pt; font-family: Verdana;">
<br>
</span><strong> <span style=""> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(2, 2, 2);">Ingénieur
R&D<o:p></o:p></span></span></strong></p>
<p class="MsoNormal"><strong> <span style=""> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(2, 2, 2);"><o:p> </o:p></span></span></strong></p>
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style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);">KEREVAL<o:p></o:p></span></p>
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style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);">4,
rue Hélène Boucher<o:p></o:p></span></p>
<p class="MsoNormal"> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);">Z.A.
Bellevue<o:p></o:p></span></p>
<p class="MsoNormal"> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);">35235
<span class="SpellE">Thorigné</span> <span class="SpellE">Fouillard</span><o:p></o:p></span></p>
<p class="MsoNormal"> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);"
lang="DE">Tel : +33 (0)2 23 20 36 64 <br>
</span><b> <span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);">
<a href="http://www.kereval.com/" title="http://www.kereval.com"> <span
style="color: rgb(100, 101, 103);" lang="DE">http://www.kereval.com</span></a></span></b>
<span
style="font-size: 7.5pt; font-family: Verdana; color: rgb(100, 101, 103);"
lang="DE"><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span
style="font-size: 14pt; font-family: Webdings; color: green;">P</span></i></b><b><i>
<span style="font-size: 14pt; font-family: Arial; color: navy;"></span></i></b><b>
<span style="font-size: 8pt; font-family: Arial; color: green;">Pensez
à l'environnement : n'imprimez ce message et ses pièces jointes que si
nécessaire !</span></b></p>
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