Thank you Kenn! But I think I just figured it out! Let me try to explain what was going on...<div><br></div><div>I added the line below to my RT_SiteConfig.<br><div><br></div><div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);">Set($HomepageComponents, [qw(</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards Links)]);</span></div><div><br></div><div>
<br></div></div><div>That then gave me the option to add "Links" (a file I created at $RTHOME/local/html/Elements/Links) to my RT at a glance. The "Links" element worked fine after that, but my "QuickSearch" element was now broken. So, while I was logged into the root account and my personal account, I made changes to RT at a glance at the user level for those accounts -- I didn't change it at the Global level yet -- basically I didn't know what I was doing!!</div>
<div><br></div><div>Basically, what I'm seeing is, when you edit the RT at a glance at a user level -- that user has "Opted Out" of the global changes. Once you choose "Reset to Default" in RT at a glance at the user level (and log out and log in) you then take on the Global changes again!</div>
<div><br></div><div>Make sense?</div><div><br></div><div>I guess I can now go back to my original question and ask how to get helpful links available our HelpDesk users RT at a glance. As I mentioned, how I did was before was perfect(!) except for that it broke the QuickSearch element.</div>
<div><br></div><div>Max</div><div><br><div>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
<br><br><div class="gmail_quote">On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Max,<br><br>Sounds like an interesting conundrum. I'll bite.<br><br>When you say individuals can change their <i>preferences</i> and they <b>DO</b> take effect? But the Global defaults don't? <b>OR</b> are you saying the Global defaults work but when you make <i>changes to those defaults</i> they don't take effect?<br>
<br>Also, when you say you commented out the changes you made in RT_SiteConfig, there are some settings you DO need, but they just need to be like they were before you added the links part.<br><br>And one more thing, when you say you made changes to add these links, did you have to create any <i>local</i> versions of a <i>directory/file</i>? If so, did you make a copy of the original <i>local</i> <i>directory/file</i> before modifying it? When I make changes for a local file, I always copy the share version over. Then if I make further changes to the local file, I always rename the older one file_old.html (or whatever). That way I always preserve an original set of code.<br>
<br>Looking forward to your answers.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, Apr 29, 2010 at 10:21 AM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex"><div><div></div><div class="h5">Hi all -<div><br></div><div>Sorry to repost this problem, but I'm hoping with a better subject more people will read it!</div>
<div><br></div><div>This problem came about because I wanted to be able to add a new Element (I think that's the proper term) on my RT at a glance page full of helpful links for our desk workers (i.e., blackboard, wireless management, directory, res hall registration admin stuff).</div>
<div><br></div><div>You can view the original thread here if need be: <a href="http://www.gossamer-threads.com/lists/rt/users/93118" target="_blank">http://www.gossamer-threads.com/lists/rt/users/93118</a></div><div><br>
</div><div><a href="http://www.gossamer-threads.com/lists/rt/users/93118" target="_blank"></a>With help from some people I was successfully able to get a "Links" element on the RT at a glance page; that however seemed to break the "QuickSearch" element. So, I undid everything I did to try to get back to where I started. Now, however, any changes I make in global config for RT at a glance (both summary and body) do not take effect for any users that login. I've cleared the mason data, I've restarted apache, I've rebooted the server, I've cleared my browsers cache, I've tried different machines with different browsers, nothing works. The only good news, I guess, is that when people login, they can go to their individual preferences and make changes to RT at a glance, and those changes take effect.</div>
<div><br></div><div>All changes I made in RT_SiteConfig.pm have been commented out, no permissions were changed or anything like that...</div><div><br></div><div>Can anybody help me?</div><div><br></div><div>Thanks!</div>
<div><br></div><div>(Again...very sorry to repost this...)<br clear="all">--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
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