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<p class=MsoNormal>I want to strip out a particular requestor address, and
replace it with another one from within RT. This is to prevent emails from one
of our new clients, (who happens to have around 30 servers, all which send
errors, and logs with the email address of <a
href="mailto:users@hostname.bogusdomain.local">users@hostname.bogusdomain.local</a>),
from causing bounces when they are resolved.<o:p></o:p></p>

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