Upgraded to 3.8.8 but the issues still persists. Any transaction between MS outlook and the ticketing system adds extra spaces. <br><br>Aren't other RT users facing this same issue?<br><br>Thanks,<br>-- <br>Raghu Siddarth<br>
<br><div class="gmail_quote">On Thu, Mar 18, 2010 at 12:31 AM, Jesse Vincent <span dir="ltr"><<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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On Wed 17.Mar'10 at 13:42:36 +0530, Rags wrote:<br>
> I've tried lots of things, but the double spacing still remains.<br>
><br>
> What is odd is that mails sent without using the Web interface gets a space<br>
> added for "everyline". Every space get's doubled. I know in the mailing list<br>
> this was said to be due to the fckeditor, but I'm using simple mail. I've<br>
> disabled the editor but the issue is still present.<br>
><br>
> I'm using the latest RT 3.8.7 - what could be the problem?<br>
<br>
</div>The very short version is that recent outlook has decided that in the<br>
plaintext version of messages you send, hitting return means "paragraph<br>
break. send two newlines!" There are some improvements in what will<br>
become RT 3.8.8. Additional improvement can be had by moving your RT<br>
templates over to text/html, which RT will dutifully turn into a<br>
multipart/alternative.<br>
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FJwAoLufxXsWTZuDssseK1Qnl7ODKBoa<br>
=5axv<br>
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<br></blockquote></div><br>