I got the same issue here. Upgrade script went through without any errors, cleared mason and restarted apache, but it failed to start with the following error :<br><br>[error] Require of RT::Action:: failed.<br><br>Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Extension-PriorityAsString/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at (eval 1318) line 3.\n\nCompilation failed in require at (eval 2) line 1.<br>
<br>[error] Can't load Perl file: /opt/rt3/bin/<a href="http://webmux.pl">webmux.pl</a> for server <a href="http://ritsnet-rt.mine.nu:0">ritsnet-rt.mine.nu:0</a>, exiting...<br><br><br>Thanks Razvan for the quick fix below. It worked for me. I'm trying to understand why are only a few users getting affected. <br>
<br> -- Raghu Siddarth<br><br><div class="gmail_quote">On Mon, May 10, 2010 at 5:03 PM, Razvan Cosma <span dir="ltr"><<a href="mailto:razvan.cosma@gmail.com">razvan.cosma@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Can't figure out the problem source, and I am in a hurry, so for now:<br>if(eval "require $type") {<br> $self->{'Action'} = $type->new ( Argument => $self->Argument,<br> CurrentUser => $self->CurrentUser,<br>
ScripActionObj => $self,<br> ScripObj => $args{'ScripObj'},<br> TemplateObj => $self->TemplateObj,<br>
TicketObj => $args{'TicketObj'},<br> TransactionObj => $args{'TransactionObj'},<br> );<br>
} else {<br> warn "Require of $type failed.\n$@\n";<br> }<br>Then application seems to work fine otherwise.<div><div></div><div class="h5"><br><br><div class="gmail_quote">On Mon, May 10, 2010 at 2:22 PM, Razvan Cosma <span dir="ltr"><<a href="mailto:razvan.cosma@gmail.com" target="_blank">razvan.cosma@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>OK, tried another trick now: created a RT/Action/.pm file that only does
print caller(); and it seems it's called from RT::ScripAction which
leads to the file ScripAction_Overlay.pm and at line 173<br>eval
"require $type" || die "Require of $type failed.\n$@\n";<br>
still digging..<br><br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div><br><div class="gmail_quote">
On Mon, May 10, 2010 at 2:17 PM, Richard Pijnenburg <span dir="ltr"><<a href="mailto:Richard@widexs.nl" target="_blank">Richard@widexs.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have the same issue.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Cleaned the mason cache and restarted apache, but same result.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 5pt; margin-left: 0in;"><span style="font-size: 10pt; color: rgb(31, 73, 125);">Met vriendelijke groet / With
kind regards,<br>
<br>
Richard Pijnenburg</span><span style="color: rgb(31, 73, 125);"> <br>
</span><span style="font-size: 10pt; color: rgb(31, 73, 125);">Changes and Incident Coordinator<br>
<br>
WideXS </span><span style="font-size: 10pt; color: rgb(31, 73, 125);" lang="NL"><a href="http://www.widexs.nl/" target="_blank"><span lang="EN-US">http://www.widexs.nl</span></a></span><span style="font-size: 10pt; color: rgb(31, 73, 125);"><br>
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302<br>
Zekeringstraat 43, 1014 BV Amsterdam, NL</span><span style="color: rgb(31, 73, 125);"></span></p>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Steve
Anderson<br>
<b>Sent:</b> Monday, May 10, 2010 12:43 PM<br>
<b>To:</b> Razvan Cosma; <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] RT::Action not found after upgrade 3.8.2 ->
3.8.8</span></p>
</div>
</div><div><div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-GB">Did you do the step of wiping out the Mason cache?</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-GB"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Razvan
Cosma<br>
<b>Sent:</b> 10 May 2010 11:35 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] RT::Action not found after upgrade 3.8.2 -> 3.8.8</span></p>
<p class="MsoNormal"><span lang="EN-GB"> </span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span lang="EN-GB"> Hi all,<br>
Just did a ./configure && make upgrade, and while there were no errors
and all dependencies seem to be in place, httpd won't start anymore (running on
centos with mod_perl), complaining about<br>
[error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in @INC<br>
This looks like a typo in some file or scrip, but I have done a grep in the
webroot, and deleted all my scrips from mysql - it wasn't there<br>
There's no file name in the error, only<br>
at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n<br>
Any hints on where this eval happens?<br>
Thank you very much</span></p>
<p class="MsoNormal"><span lang="EN-GB"> </span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span lang="EN-GB">
<hr align="center" width="100%" size="2">
</span></div>
<p class="MsoNormal"><span lang="EN-GB">This email has been scanned by
Netintelligence<br>
<a href="http://www.netintelligence.com/email" target="_blank">http://www.netintelligence.com/email</a></span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span lang="EN-GB">
<hr align="center" width="100%" size="2">
</span></div>
<p class="MsoNormal"><span lang="EN-GB"> </span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span lang="EN-GB">
<hr align="center" width="100%" size="2">
</span></div>
<p class="MsoNormal"><span style="font-size: 7.5pt; color: gray;" lang="EN-GB">BiP Solutions Limited is a company registered in Scotland with
Company<br>
Number SC086146 and VAT number 383030966 and having its registered<br>
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.<br>
<br>
****************************************************************************<br>
This e-mail (and any attachment) is intended only for the attention of<br>
the addressee(s). Its unauthorised use, disclosure, storage or copying<br>
is not permitted. If you are not the intended recipient, please destroy<br>
all copies and inform the sender by return e-mail.<br>
This e-mail (whether you are the sender or the recipient) may be<br>
monitored, recorded and retained by BiP Solutions Ltd.<br>
E-mail monitoring/ blocking software may be used, and e-mail content may<br>
be read at any time.You have a responsibility to ensure laws are not<br>
broken when composing or forwarding e-mails and their contents.<br>
****************************************************************************</span><span lang="EN-GB"></span></p>
</div></div></div>
</div>
</blockquote></div><br>
</div></div><br></blockquote></div><br>
</div></div></blockquote></div><div style="margin: 0pt;" name="sig_cc8e65c211"></div><br>
</div></div><br><br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></blockquote></div>