pteodoro,<br><br>Yep. you have to have CommandByMail installed. The instructions tell you how to use it.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, May 11, 2010 at 1:43 AM, pteodoro <span dir="ltr"><<a href="mailto:piotr.teodorowski@contium.pl">piotr.teodorowski@contium.pl</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi,<br>
<br>
Is there a way to set Transaction Custom Fields via email?<br>
something like Ticket Custom Fields described on wiki:<br>
<a href="http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail" target="_blank">http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail</a><br>
<br>
RT 3.8.2<br>
<br>
Thanks for any advice.<br>
<font color="#888888"><br>
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Piotr Teodorowski<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
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</font></blockquote></div><br>