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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Hi
all<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>I’m
not sure if this is a bug or miss configuration or ever proper situation in RT:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>This
is the scenario:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>The
Customer Support A who has full access to CS queue, needs to ask NOC staffs (in
NOC queue) regarding a specific case. Suppose Ticket #1 has been created in CS
queue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Customer
Support A has not full access to NOC queue. In NOC queue has been defined “Requestor
has Show Ticket permission”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Customer
Support A sends and email to NOC queue and received #2 as his/her ticket
number. She/he wants to add #2 as the child of Ticket #1. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>System
says, you don’t have permission.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma","sans-serif"'>Any
idea?<o:p></o:p></span></p>
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