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<p class=MsoNormal>Hey all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
I really wanted the content of a new ticket to be emailed to the user that
"take"s the ticket from the queue. The only way I could figure to
make this happen was to set NotifyActor to 1 in the Site_Config. But now I am
running across a whole mess of stuff being set to the owner while they are
working within a ticket that I would rather not have happening… replying to a
requestor from the user's email account for one. I am just wondering if there
is anyone to override this NotifyActor setting in a custom scrip for only this
one task. Maybe something along the lines of setting a custom scrip to just
ignore the fact that NotifyActor is set to 0 for this particular scrip. If it
is not possible, then I guess I will have to live with the extra emails being
sent back to the owner on all of their correspondence, because I really need to
keep the ability to have a requestor's initial email sent to the owner's email
once they take that ticket.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>thanks in advance for any direction or wisdom !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:18.0pt;color:#1F497D'> </span></b><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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