How can I filter from the history information I don't want to see?  For example.. snippet from a recent ticket:<br><br><span class="date">Mon May 10 10:26:17 2010</span>
    <span class="description">
      The RT System itself -  Status changed from 'new' to 'open'
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    <span class="time-taken"></span>
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<div class="ticket-transaction people even">

<div class="ticket-transaction">
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    <span class="type">
      <a name="txn-708" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-708"></a></span><span class="date">Mon May 10 10:26:17 2010</span>
    <span class="description">
      Allen Stevens -  Given to Allen Stevens
    </span>
    <span class="time-taken"></span>
    <span class="actions hidden"></span>
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<div class="ticket-transaction basics odd">

<div class="ticket-transaction">
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    <span class="type">
      <a name="txn-720" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-720"></a></span><span class="date">Mon May 10 10:33:04 2010</span>
    <span class="description">
      Allen Stevens -  Queue changed from Corporate Support to Central 
Office
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    <span class="actions hidden"></span>
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<div class="ticket-transaction other even">

<div class="ticket-transaction">
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      <a name="txn-721" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-721"></a></span><span class="date">Mon May 10 10:33:05 2010</span>
    <span class="description">
      The RT System itself -  Outgoing email recorded
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    <span class="time-taken"></span><span class="actions"></span>
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</div>
</div><span class="type"></span>
    <span class="date">Mon May 10 10:33:05 2010</span>
    <span class="description">
      Allen Stevens -  Given to Nobody
    </span>
    <span class="time-taken"></span><br><br>They only want to see like... correspondence/comments.  So where would I want to go to start filtering out all the "other" stuff from history when they look at the ticket?<br>