Check ths out: <a href="http://wiki.bestpractical.com/view/HideTransactions">http://wiki.bestpractical.com/view/HideTransactions</a><br><br>Torsten<br><br><div class="gmail_quote">2010/5/13 Chris Hall <span dir="ltr"><<a href="mailto:hiro24@gmail.com">hiro24@gmail.com</a>></span><br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">How can I filter from the history information I don't want to see? For example.. snippet from a recent ticket:<br>
<br><span>Mon May 10 10:26:17 2010</span>
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The RT System itself - Status changed from 'new' to 'open'
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<a name="12891cf25e5824a9_txn-708" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-708" target="_blank"></a></span><span>Mon May 10 10:26:17 2010</span>
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Allen Stevens - Given to Allen Stevens
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<a name="12891cf25e5824a9_txn-720" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-720" target="_blank"></a></span><span>Mon May 10 10:33:04 2010</span>
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Allen Stevens - Queue changed from Corporate Support to Central
Office
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<a name="12891cf25e5824a9_txn-721" href="http://rt.imctv.com/Ticket/Display.html?id=43#txn-721" target="_blank"></a></span><span>Mon May 10 10:33:05 2010</span>
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The RT System itself - Outgoing email recorded
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<span>Mon May 10 10:33:05 2010</span>
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Allen Stevens - Given to Nobody
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<span></span><br><br>They only want to see like... correspondence/comments. So where would I want to go to start filtering out all the "other" stuff from history when they look at the ticket?<br>
<br><br>
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