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<P><FONT SIZE=2>Only idea so far is: make them priviledged, and grant them only needed rights to specific queues.<BR>
<BR>
Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?!<BR>
<BR>
----- Originalnachricht -----<BR>
Von: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
An: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Gesendet: Fri May 21 12:47:51 2010<BR>
Betreff: [rt-users] Different rights in queues for different unprivilegedusers<BR>
<BR>
Hello,<BR>
I want to create some unprivileged users and get rights for create<BR>
ticket to everyone to different queues. If I have two unprivileged<BR>
users: user1 and user2, and two queues: queue1 and queue2, I would like<BR>
that user1 can only create tickets on queue1 and user2 con only create<BR>
tickets on queue2.<BR>
I have seen that when I configure the rights for a queue, I can<BR>
configure the rights for all the unprivileged users, but not for one of<BR>
them.<BR>
I think that the best think to do that is to add an unprivileged user to<BR>
a group and assign the rights to the group, but I can't add unprivileged<BR>
users to a group.<BR>
<BR>
Somebody can help me?<BR>
<BR>
I'm using RT version 3.6.3<BR>
<BR>
Best regards<BR>
<BR>
--<BR>
......................................................................<BR>
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/ / Oriol Martí i Bonvehí<BR>
C E / S / C A Departament de Sistemes i Xarxes<BR>
/_/ Centre de Supercomputació de Catalunya<BR>
<BR>
Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona<BR>
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat<BR>
......................................................................<BR>
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