<font color='black' size='2' face='Arial, Helvetica, sans-serif'>Thanks Torsten....That resolved my problem. I had changed the root password from the original password to something else, but your solution works for me....<br>
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<div style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: arial,helvetica">-----Original Message-----<br>
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <torsten.brumm@Kuehne-Nagel.com><br>
To: borngunners <borngunners@aol.com>; RT-Users <RT-Users@lists.bestpractical.com><br>
Sent: Fri, May 21, 2010 2:23 am<br>
Subject: AW: Re: [rt-users] creating new user password<br>
<br>
<div id=AOLMsgPart_1_608b9dfc-000a-40cf-ab14-a87e35639c05>
<div><FONT face=Arial color=navy size=2>Hi,<br>
Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case "password" so use the password from your logged in user!<br>
<br>
Torsten</FONT></div>
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<FONT face=Tahoma size=2><B>Von</B>: <A __removedLink__615852639__href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</A> <<A __removedLink__615852639__href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</A>> <br>
<B>An</B>: <A __removedLink__615852639__href="mailto:RT-Users@lists.bestpractical.com">RT-Users@lists.bestpractical.com</A> <<A __removedLink__615852639__href="mailto:RT-Users@lists.bestpractical.com">RT-Users@lists.bestpractical.com</A>> <br>
<B>Gesendet</B>: Thu May 20 22:33:39 2010<br>
<B>Betreff</B>: Re: [rt-users] creating new user password <br>
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<div><br>
Which rt version do you use?<br>
I am using 3.8.8</div>
<div> </div>
<div>I have tried using "password" as my current password after creating the user and when I am trying to change the password, it gives me the same message:</div>
<div><br>
"Please enter your current password. Password has not been set"</div>
<div style="CLEAR: both"></div>
<div> </div>
<div>When I try to login using the current password, it does not allow me to login neither.</div>
<div> </div>
<div>Remember, I am not talking about user root in this case.</div>
<div>I am refferring to another superUser that I am creating.</div>
<div> </div>
<div>Thanks<br>
<br>
</div>
<div style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: arial,helvetica">-----Original Message-----<br>
From: Bjoern Schulz <<A __removedLink__615852639__href="mailto:bjoern.schulz@desy.de">bjoern.schulz@desy.de</A>><br>
To: borngunners <<A __removedLink__615852639__href="mailto:borngunners@aol.com">borngunners@aol.com</A>><br>
Sent: Thu, May 20, 2010 12:41 pm<br>
Subject: Re: [rt-users] creating new user password<br>
<br>
<div id=AOLMsgPart_0_abc97bae-654e-47d1-8d70-f95502944a35 style="FONT-SIZE: 12px; MARGIN: 0px; COLOR: #000; FONT-FAMILY: Tahoma, Verdana, Arial, Sans-Serif; BACKGROUND-COLOR: #fff"><PRE style="FONT-SIZE: 9pt"><TT>Hi!
Which rt version do you use?
in 3.8.8 the initial password is "password"
best,
björn
Am 20.05.2010 18:35, schrieb <A>borngunners@aol.com</A>:
> After I create a new user and set the password, I get the following message:
> Please enter your current password. Password has not been set
> I need help resolving this problem so my helpdesk staff can start using RT.
> thanks,
>
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at <A>http://rtbook.bestpractical.com</A>
</TT></PRE></div>
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