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<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Hello all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>I have a small issue with RT and the sending of
emails. First my system:<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Current setup:<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>OS: FreeBSD 8.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>DB: MySQL 5.0.86<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>PHP: 5.2.11<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Perl: 5.8.9<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>RT: 3.8.4<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>I have configured sending of email only using ssmtp in place
of sendmail. Sending of emails from<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>other apps and manually (via the “mail –v”
command) works A-OK. Sending from RT works<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>just so-so. The current issue that I am trying to
figure out is that RT will not send me or my<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>boss (the IT Manager) emails. As of now, it seems to send
everything else I expect it to be<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>sending, just not to my boss or myself. The message
that appears in the log is:<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'> <my-email-address> appears to point to
this RT instance. Skipping (/usr/<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>
local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'> <my-bosses-email-addr> appears to point
to this RT instance. Skipping (/usr/<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>
local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>I know this should be very simple to resolve, but for the
life of me, I can't find it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Does anyone have any suggestions on where I should look to
fix?<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Many thanks in advance,<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font face=Arial size=2><span style='font-size:10.0pt;font-family:Arial'>Bill Danforth</span></font></st1:PersonName><font face=Arial size=2><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"><STRONG> </STRONG></FONT></SPAN></SPAN><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"><STRONG><FONT SIZE="4">Bill Danforth</FONT></STRONG></FONT></SPAN></SPAN></FONT></SPAN></SPAN></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> IT Systems Administrator</FONT></SPAN></SPAN></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> </FONT></SPAN></SPAN><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> billd@mjhallandcompany.com</FONT></SPAN></SPAN></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"></SPAN></SPAN><FONT FACE="Bookman Old Style" SIZE="2"> </FONT></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><FONT FACE="Bookman Old Style" SIZE="2"> Stockton, CA 95202</FONT></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><FONT FACE="Bookman Old Style" SIZE="2"> Phone</FONT></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> Fax</FONT></SPAN></SPAN></P>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> <SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> </FONT></SPAN></SPAN></SPAN></SPAN></FONT></SPAN></SPAN></FONT></SPAN></SPAN></P><FONT SIZE="+0"></FONT><FONT SIZE="+0"></FONT><SPAN></SPAN><SPAN></SPAN>
<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"> <SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Bookman Old Style" SIZE="2"> </FONT></SPAN></SPAN> <IMG ALIGN="baseline" ALT BORDER="0" HEIGHT="112" HSPACE="0" SRC="cid:image857c74.jpg@d9148f6d.7b484474" STYLE="WIDTH: 434px; HEIGHT: 94px" WIDTH="469"> </P>
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<P CLASS="abb7ee79-0ece-40fe-a840-509d4f062a62"><SPAN STYLE="FONT-FAMILY: 'Courier New'; FONT-SIZE: 10pt"><SPAN STYLE="FONT-FAMILY: 'Comic Sans MS'; FONT-SIZE: 7.5pt"><FONT FACE="Courier New" SIZE="2">CONFIDENTIALITY NOTICE:</FONT> </SPAN></SPAN></P>
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