Bill,<br><br>What type of transactions and who is initiating them? Is NotifyActor turned on or off?<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, May 25, 2010 at 4:17 PM, Bill Danforth <span dir="ltr"><<a href="mailto:billd@mjhallandcompany.com">billd@mjhallandcompany.com</a>></span> wrote:<br>
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hello all,</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I have a small issue with RT and the sending of
emails. First my system:</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Current setup:</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">OS: FreeBSD 8.0</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">DB: MySQL 5.0.86</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">PHP: 5.2.11</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Perl: 5.8.9</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">RT: 3.8.4</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I have configured sending of email only using ssmtp in place
of sendmail. Sending of emails from</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">other apps and manually (via the “mail –v”
command) works A-OK. Sending from RT works</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">just so-so. The current issue that I am trying to
figure out is that RT will not send me or my</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">boss (the IT Manager) emails. As of now, it seems to send
everything else I expect it to be</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">sending, just not to my boss or myself. The message
that appears in the log is:</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> <my-email-address> appears to point to
this RT instance. Skipping (/usr/</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">
local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> <my-bosses-email-addr> appears to point
to this RT instance. Skipping (/usr/</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">
local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I know this should be very simple to resolve, but for the
life of me, I can't find it.</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Does anyone have any suggestions on where I should look to
fix?</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Many thanks in advance,</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Bill Danforth</span></font><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
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</font></span></span></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"><b> </b></font></span></span><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"><b><font size="4">Bill Danforth</font></b></font></span></span></font></span></span></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> IT Systems Administrator</font></span></span></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> </font></span></span><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> <a href="mailto:billd@mjhallandcompany.com" target="_blank">billd@mjhallandcompany.com</a></font></span></span></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"></span></span><font size="2" face="Bookman Old Style"> </font></p>
<p><font size="2" face="Bookman Old Style"> Stockton, CA 95202</font></p>
<p><font size="2" face="Bookman Old Style"> Phone</font></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> Fax</font></span></span></p>
<p><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> <span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> </font></span></span></span></span></font></span></span></font></span></span></p>
<font size="+0"></font><font size="+0"></font><span></span><span></span>
<p> <span style="font-family: 'Courier New'; font-size: 10pt;"><span style="font-family: 'Comic Sans MS'; font-size: 7.5pt;"><font size="2" face="Bookman Old Style"> </font></span></span> <img src="" alt="" style="width: 434px; min-height: 94px;" align="baseline" border="0" width="469" height="112" hspace="0"> </p>
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
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