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<DIV><FONT face=Calibri>All,</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I have a scrip that updates the subj line. I do
not want this change noted in history.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I am using RecordTransaction 0 in other scrips and they
are working fine. Just not in this one. </FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Any thoughts?</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>--- Truncated Custom Action cleanup code --</FONT></DIV>
<DIV><FONT face=Calibri>my $csubj = $self->TicketObj->Subject;<BR>$csubj
=~ s/^\(.*\)//;<BR></FONT></DIV>
<DIV><FONT face=Calibri>my ( $st, $msg ) = $self->TicketObj->SetSubject
("\($cftype - $cfphone\) $csubj", RecordTransaction => 0);</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>unless ( $st ) {<BR>
$RT::Logger->error("Coudln't change Subj: $msg");<BR>
return 0;<BR>}</FONT></DIV>
<DIV><FONT face=Calibri>--- Truncated --</FONT></DIV></BODY></HTML>