Dale,<br><br>It sounds like you want them to be able to open a ticket but not see it. That's not possible. You have to see it to open it, unless you do it via CommandByMail.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">
On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale <span dir="ltr"><<a href="mailto:dale.poulter@vanderbilt.edu">dale.poulter@vanderbilt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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<p class="MsoNormal">Good evening, </p>
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<p class="MsoNormal">I have a group of users that have full access to all queues on
the system. However, we have on queue that this group should be
able to open a ticket in but they should not be able to see the tickets in the
new tickets. Any suggestions as to how this can be done? Thanks.</p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125);">--Dale</span><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125);">---------------------------------------<br>
Dale Poulter<br>
Automation Coordinator</span><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: rgb(31, 73, 125);"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125);">Library Information Technology Services<br>
Vanderbilt University</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125);">419 21st Avenue South, Room 812 <br>
Nashville, TN 37203-2427<br>
(615)343-5388<br>
(615)343-8834 (fax)<br>
(615)207-9705 (cell)<br>
<a href="mailto:dale.poulter@vanderbilt.edu" target="_blank"><span style="color: blue;">dale.poulter@vanderbilt.edu</span></a></span><span style="color: rgb(31, 73, 125);"></span></p>
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