<font color='black' size='2' face='arial'>
<div style="font-family: arial,helvetica; font-size: 10pt; color: black;"><blockquote style="border-left: 2px solid blue; padding-left: 3px;"><pre><tt><font size="2"><font face="Arial, Helvetica, sans-serif"><font size="2">Hello,<br>
<br>
Is anybody going to reply me?????????????<br>
<br>
Regards,<br>
<br>
SSR<br>
<br>
</font><br>
</font></font>On Tue, Apr 20, 2010 at 04:48:47AM -0400, <a href="mailto:redssr@linuxmail.org">redssr@linuxmail.org</a> wrote:<br>
> First of all i am very very sory for the late reply.<br>
> <br>
> Appreciable Thanks for your immediate reply. According to your suggestion i<br>
> can't change the setting in the file as it will require to change settings in <br>
my<br>
> AD server and my seniors are not allowing to do me so.<br>
> <br>
> <br>
> Is there any other way to solved this issue.<br>
> Thanks in Advance for the same.<br>
<br>
<br>
> > 'group' =3D> 'svn Users',<br>
> > 'group_attr' =3D> 'svn Users',<br>
<br>
<br>
I doubt that the name of your group attribute in AD is svn Users. <br>
<br>
<br>
Find out the actual name of the group attribute you want to search on<br>
and change group_attr to that<br>
<br>
<br>
-kevin<br>
</tt></pre><tt></tt></blockquote></div>
<div> <br>
</div>
<div> <br>
</div>
<div style="clear: both;"></div>
<div> <br>
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<div> <br>
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<div style="font-family: arial,helvetica; font-size: 10pt; color: black;">-----Original Message-----<br>
From: rt-users-request@lists.bestpractical.com<br>
To: rt-users@lists.bestpractical.com<br>
Sent: Wed, May 12, 2010 3:16 pm<br>
Subject: RT-Users Digest, Vol 74, Issue 26<br>
<br>
<div id="AOLMsgPart_1_1c7fed07-7358-4c0f-ba9d-da5889537a14" style="margin: 0px; font-family: Tahoma,Verdana,Arial,Sans-Serif; font-size: 12px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<pre style="font-size: 9pt;"><tt>Send RT-Users mailing list submissions to<br>
<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<br>
<br>
To subscribe or unsubscribe via the World Wide Web, visit<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
or, via email, send a message with subject or body 'help' to<br>
<a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a><br>
<br>
<br>
You can reach the person managing the list at<br>
<a href="mailto:rt-users-owner@lists.bestpractical.com">rt-users-owner@lists.bestpractical.com</a><br>
<br>
<br>
When replying, please edit your Subject line so it is more specific<br>
than "Re: Contents of RT-Users digest..."<br>
</tt></pre>
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<pre style="font-size: 9pt;"><tt>Today's Topics:<br>
<br>
<br>
1. Re: Problems with permissions (bug?) (Ruslan Zakirov)<br>
2. Re: No To: Field being generated. (Ruslan Zakirov)<br>
3. SkipTransaction after upgrade to 3.8.8 (Wim Wittesaele)<br>
4. Re: Can't call method "as_string" (Kevin Falcone) (Kevin Falcone)<br>
5. Re: RT & mysql / LDAP Auth (Julian Grunnell)<br>
</tt></pre>
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<div style="border: 1px solid rgb(125, 168, 212); background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">
<div style="padding: 3px; background: rgb(181, 221, 250) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Attached Message</div>
<table>
<tbody><tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" nowrap="nowrap">From:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Ruslan Zakirov <ruz@bestpractical.com></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">To:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Markus.Kummer@t-systems.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Cc:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">rt-users@lists.bestpractical.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Subject:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Re: [rt-users] Problems with permissions (bug?)</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Date:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Tue, 11 May 2010 23:17:41 +0400</td>
</tr>
</tbody></table>
</div>
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<pre style="font-size: 9pt;"><tt>On Tue, May 11, 2010 at 8:47 PM, <<a href="mailto:Markus.Kummer@t-systems.com">Markus.Kummer@t-systems.com</a>> wrote:<br>
> Dear list,<br>
><br>
> I'm using rt 3.8.8 and facing problems in setting up permissions for a queue.<br>
><br>
> What I want is that users see the tickets they have requested in a certain <br>
queue only.<br>
> So user A cannot see tickets requested by user B and vice versa.<br>
><br>
> So I applied the following rights<br>
><br>
> -> Configuration -> Queues -> Group rights<br>
><br>
> Roles<br>
><br>
> Requestor:<br>
><br>
> - CommentOnTicket<br>
<br>
Do you really want requestors to comment and see comments?<br>
<br>
> - DeleteTicket<br>
> - ForwardMessage<br>
> - ModifyCustomField<br>
> - ModifyTicket<br>
> - OwnTicket<br>
<br>
Requestor can own a ticket? Wierd.<br>
<br>
> - ReplyToTicket<br>
> - SeeCustomField<br>
> - ShowOutgoingEmail<br>
> - ShowTicket<br>
> - ShowTicketComments<br>
<br>
> - StealTicket<br>
> - TakeTicket<br>
<br>
This is wierd as well as OwnTicket.<br>
<br>
> - Watch<br>
> - WatchAsAdminCc<br>
<br>
This is something wierd too.<br>
<br>
<br>
<br>
><br>
> User defined groups<br>
><br>
> 1_rt_eval<br>
><br>
> - SeeQueue<br>
> - CreateTicket<br>
><br>
> 2_rt_eval<br>
><br>
> - SeeQueue<br>
> - CreateTicket<br>
><br>
> This basically works, but when a user logs in he finds an empty RT at a glance <br>
page.<br>
> But searching for his email address gives the expected results.<br>
> So my only problem is that the Queue is not displayed in the Quicksearch.<br>
> After a lot of searching in the mailing list archives I got some hints.<br>
><br>
> I applied the following rights additionally:<br>
><br>
> System groups<br>
><br>
> Privileged:<br>
><br>
> - SeeQueue<br>
> - CreateTicket<br>
> - ShowTicket<br>
><br>
> After login the Quicksearch is populated with that queue but all tickets are <br>
shown.<br>
> So I removed the ShowTicket right from Privileged (while the user is still <br>
logged in). After a reload of the RT at a glance page the user sees the queue in <br>
the quicksearch. Following the link shows the correct tickets (the ticket count <br>
is wrong but this doesn't matter).<br>
><br>
> Everything fine so far, but when the user logs out and in again Quicksearch is <br>
empty again. This is fully reproducible.<br>
><br>
> Do I miss something here or is this a bug?<br>
<br>
Sounds like it, but to be sure clean all sessions in the DB.<br>
<br>
> Thanks for any help!<br>
<br>
-- <br>
Best regards, Ruslan.<br>
<br>
</tt></pre>
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<pre style="font-size: 9pt;"><tt><br>
</tt></pre>
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<div style="border: 1px solid rgb(125, 168, 212); background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">
<div style="padding: 3px; background: rgb(181, 221, 250) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Attached Message</div>
<table>
<tbody><tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" nowrap="nowrap">From:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Ruslan Zakirov <ruz@bestpractical.com></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">To:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Mauricio Tavares <raubvogel@gmail.com></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Cc:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">rt-users@lists.bestpractical.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Subject:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Re: [rt-users] No To: Field being generated.</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Date:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Tue, 11 May 2010 23:21:09 +0400</td>
</tr>
</tbody></table>
</div>
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<pre style="font-size: 9pt;"><tt>Mauricio,<br>
<br>
Without logs and additional info we can not help you.<br>
<br>
On Tue, May 11, 2010 at 6:25 PM, Mauricio Tavares <<a href="mailto:raubvogel@gmail.com">raubvogel@gmail.com</a>> wrote:<br>
> For some reason messages/tickets sent by RT have no To: Fields, only<br>
> Reply-To:. Why would it be doing that? Looking into SendEmail.pm,<br>
><br>
> sub To {<br>
> my $self = shift;<br>
> return ($self->_AddressesFromHeader('To'));<br>
> }<br>
><br>
> it makes me think the To: field in the head object was not<br>
> extracted/populated. Am I on the right track or just idling aimlessly?<br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
><br>
<br>
<br>
<br>
<br>
-- <br>
Best regards, Ruslan.<br>
<br>
</tt></pre>
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<pre style="font-size: 9pt;"><tt><br>
</tt></pre>
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<div style="border: 1px solid rgb(125, 168, 212); background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">
<div style="padding: 3px; background: rgb(181, 221, 250) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Attached Message</div>
<table>
<tbody><tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" nowrap="nowrap">From:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Wim Wittesaele <wim@wittesaele.eu></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">To:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">rt-users@lists.bestpractical.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Subject:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">[rt-users] SkipTransaction after upgrade to 3.8.8</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Date:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Tue, 11 May 2010 21:40:25 +0200 (CEST)</td>
</tr>
</tbody></table>
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<style type="text/css">#AOLMsgPart_13_1c7fed07-7358-4c0f-ba9d-da5889537a14 td{color: black;} #AOLMsgPart_13_1c7fed07-7358-4c0f-ba9d-da5889537a14 p { margin: 0; }</style>
<div style="font-family: Arial; font-size: 10pt; color: rgb(0, 0, 0);">I'm experiencing some problems after upgrading my installation from 3.8.7 to 3.8.8. It seems that my Callbacks are not working anymore. The most important one hides all system transactions as documented here: <a href="http://wiki.bestpractical.com/view/HideTransactions/4642" target="_blank">http://wiki.bestpractical.com/view/HideTransactions/4642</a>.<br>
<br>
The callback is in the same ath as before: /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowHistory/SkipTransaction<br>
<br>
Unfortunatly it does'nt seem to do anything. All system messages are still visible. Is there a way to troubleshoot/test callbacks ?<br style="color: rgb(0, 0, 0);">
<div><br style="color: rgb(0, 0, 0);"><span style="font-weight: bold; color: rgb(0, 0, 0);">Wim Wittesaele</span><font size="1"><br>
</font></div>
<br>
</div>
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<pre style="font-size: 9pt;"><tt><br>
</tt></pre>
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<div style="border: 1px solid rgb(125, 168, 212); background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">
<div style="padding: 3px; background: rgb(181, 221, 250) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Attached Message</div>
<table>
<tbody><tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" nowrap="nowrap">From:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Kevin Falcone <falcone@bestpractical.com></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">To:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">rt-users@lists.bestpractical.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Subject:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Re: [rt-users] Can't call method "as_string" (Kevin Falcone)</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Date:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Tue, 11 May 2010 12:00:50 -0400</td>
</tr>
</tbody></table>
</div>
<div id="AOLMsgPart_17_1c7fed07-7358-4c0f-ba9d-da5889537a14" style="margin: 0px; font-family: Tahoma,Verdana,Arial,Sans-Serif; font-size: 12px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<pre style="font-size: 9pt;"><tt>On Tue, Apr 20, 2010 at 04:48:47AM -0400, <a href="mailto:redssr@linuxmail.org">redssr@linuxmail.org</a> wrote:<br>
> First of all i am very very sory for the late reply.<br>
> <br>
> Appreciable Thanks for your immediate reply. According to your suggestion i<br>
> can't change the setting in the file as it will require to change settings in <br>
my<br>
> AD server and my seniors are not allowing to do me so.<br>
> <br>
> <br>
> Is there any other way to solved this issue.<br>
> Thanks in Advance for the same.<br>
<br>
<br>
> > 'group' =3D> 'svn Users',<br>
> > 'group_attr' =3D> 'svn Users',<br>
<br>
<br>
I doubt that the name of your group attribute in AD is svn Users. <br>
<br>
<br>
Find out the actual name of the group attribute you want to search on<br>
and change group_attr to that<br>
<br>
<br>
-kevin<br>
</tt></pre>
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<pre style="font-size: 9pt;"><tt><br>
</tt></pre>
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<div id="AOLMsgPart_20_1c7fed07-7358-4c0f-ba9d-da5889537a14" style="margin: 10px;">
<div style="border: 1px solid rgb(125, 168, 212); background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">
<div style="padding: 3px; background: rgb(181, 221, 250) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Attached Message</div>
<table>
<tbody><tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" nowrap="nowrap">From:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Julian Grunnell <Julian.Grunnell@webfusion.com></td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">To:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">rt-users@lists.bestpractical.com</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Subject:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Re: [rt-users] RT & mysql / LDAP Auth</td>
</tr>
<tr valign="top">
<td style="padding: 1px 10px 1px 9px; background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Date:</td>
<td style="background: rgb(249, 249, 249) none repeat scroll 0% 0%; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 11px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; color: rgb(0, 0, 0); -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;">Wed, 12 May 2010 10:38:42 +0100</td>
</tr>
</tbody></table>
</div>
<div id="AOLMsgPart_21_1c7fed07-7358-4c0f-ba9d-da5889537a14" style="margin: 0px; font-family: Tahoma,Verdana,Arial,Sans-Serif; font-size: 12px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<pre style="font-size: 9pt;"><tt>>-----Original Message-----<br>
>From: Mike Peachey [<a href="mailto:mike.peachey@jennic.com?">mailto:mike.peachey@jennic.com</a>]<br>
>Sent: 10 May 2010 12:54<br>
>To: Julian Grunnell<br>
>Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
>Subject: Re: [rt-users] RT & mysql / LDAP Auth<br>
><br>
>Julian Grunnell wrote:<br>
>> Hi - hoping someone can help me, I'm trying to get the<br>
>> RT::Authen::ExternalAuth plugin to work so I can use LDAP for<br>
>> authentication. Just using mysql at the moment, so want to keep this<br>
>as<br>
>> well. Running RT 3.8.5 on Centos, I'd like mysql auth first and then<br>
>> LDAP next. I've managed to configure this without any errors and my<br>
>> mysql authentication still works after a httpd restart. However LDAP<br>
>> auth never works, I'm not that familiar with LDAP so am hoping if I<br>
>> provide my config and rt.log below someone might be able to point me<br>
>in<br>
>> the right direction:<br>
><br>
>Looks like the whole thing is dying during the MySQL check.<br>
><br>
>1. Provide the whole config<br>
>2. Are you sure you're supposed to be using ExternalAuth for MySQL<br>
auth?<br>
>Are you actually using it to check against an external MySQL source, or<br>
>are you trying to use MySQL to check RT's own database?<br>
><br>
[>] <br>
<br>
The whole config is:<br>
<br>
##<br>
## Local settings - overrides RT_Config.pm<br>
##<br>
<br>
Set($WebBaseURL, "<a href="https://xxx.xxx.xxx" target="_blank">https://xxx.xxx.xxx</a>");<br>
Set($rtname, 'xxx');<br>
Set($Organization , "xxx");<br>
Set($MinimumPasswordLength , "8");<br>
Set($OwnerEmail , '<a href="mailto:julian@xxx.xxx">julian@xxx.xxx</a>');<br>
Set($SMTPFrom, '<a href="mailto:support@xxx.xxx">support@xxx.xxx</a>');<br>
Set($Timezone , 'GB/London');<br>
Set($UsernameFormat, 'concise');<br>
Set($OldestTransactionsFirst, '0');<br>
Set($SenderMustExistInExternalDatabase);<br>
Set($LogToSyslog , 'debug');<br>
Set($UseFriendlyFromLine, 0);<br>
Set($WebDomain, 'xxx.xxx.xxx');<br>
Set($WebDefaultStylesheet, '3.5-default');<br>
Set($WebPort, 443);<br>
Set($MaxInlineBody, 148000);<br>
<br>
<br>
<br>
## Display Webfusion logo / link<br>
##<br>
Set($WebImagesURL , $WebPath . "/NoAuth/images/"); # need this for<br>
below<br>
Set($LogoURL, $WebImagesURL . "xxx-logo.png");<br>
Set($LogoLinkURL, '<a href="http://xxx.xxx.xxx%27" target="_blank">http://xxx.xxx.xxx'</a>);<br>
Set($LogoImageURL, $WebImagesURL . "xxx.xxx.png");<br>
Set($LogoAltText, "xxx");<br>
<br>
<br>
<br>
# {{{ Logging<br>
<br>
Set($LogToSyslog ,'critical');<br>
Set($LogToScreen , 'error');<br>
Set($LogToFile , 'debug');<br>
Set($LogDir, '/opt/rt3/var/log/rt3');<br>
Set($LogToFileNamed , "rt.log"); #log to rt.log<br>
<br>
<br>
<br>
#Set(@Plugins,(qw(RT::Extension::SLA)));<br>
#Set( %ServiceAgreements,<br>
# Default => '4h',<br>
# QueueDefault => {<br>
# 'General' => '4h',<br>
# },<br>
# Levels => {<br>
# '2h' => {<br>
# StartImmediately => 1,<br>
# Resolve => { RealMinutes => 60*2 } },<br>
# '4h' => {<br>
# StartImmediately => 1,<br>
# Resolve => { RealMinutes => 60*4 } },<br>
# },<br>
# );<br>
<br>
<br>
<br>
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));<br>
<br>
<br>
<br>
## MySQL / LDAP Configuration<br>
#<br>
# The order in which the services defined in ExternalSettings<br>
# should be used to authenticate users. User is authenticated<br>
# if successfully confirmed by any service - no more services<br>
# are checked.<br>
Set($ExternalAuthPriority, [ 'My_MySQL',<br>
'My_LDAP'<br>
]<br>
);<br>
<br>
# The order in which the services defined in ExternalSettings<br>
# should be used to get information about users. This includes<br>
# RealName, Tel numbers etc, but also whether or not the user<br>
# should be considered disabled.<br>
#<br>
# Once user info is found, no more services are checked.<br>
#<br>
# You CANNOT use a SSO cookie for authentication.<br>
Set($ExternalInfoPriority, [ 'My_MySQL',<br>
'My_LDAP'<br>
]<br>
);<br>
<br>
# If this is set to true, then the relevant packages will<br>
# be loaded to use SSL/TLS connections. At the moment,<br>
# this just means "use Net::SSLeay;"<br>
Set($ExternalServiceUsesSSLorTLS, 0);<br>
<br>
# If this is set to 1, then users should be autocreated by RT<br>
# as internal users if they fail to authenticate from an<br>
# external service.<br>
Set($AutoCreateNonExternalUsers, 0);<br>
<br>
# These are the full settings for each external service as a<br>
HashOfHashes<br>
# Note that you may have as many external services as you wish. They<br>
will<br>
# be checked in the order specified in the Priority directives above.<br>
# e.g.<br>
#<br>
Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDA<br>
P','Other-DB']);<br>
#<br>
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE<br>
'My_MySQL' => { ## GENERIC<br>
SECTION<br>
# The type of<br>
service (db/ldap/cookie)<br>
'type'<br>
=> 'db',<br>
# The server<br>
hosting the service<br>
'server'<br>
=> 'resolver-db.xxx.com',<br>
##<br>
SERVICE-SPECIFIC SECTION<br>
# The database<br>
name<br>
'database'<br>
=> 'rt3',<br>
# The database<br>
table<br>
'table'<br>
=> 'Users',<br>
# The user to<br>
connect to the database as<br>
'user'<br>
=> 'root',<br>
# The password<br>
to use to connect with<br>
'pass'<br>
=> 'xxx',<br>
# The port to<br>
use to connect with (e.g. 3306)<br>
'port'<br>
=> '3306',<br>
# The name of<br>
the Perl DBI driver to use (e.g. mysql)<br>
'dbi_driver'<br>
=> 'mysql',<br>
# The field in<br>
the table that holds usernames<br>
'u_field'<br>
=> 'Name',<br>
# The field in<br>
the table that holds passwords<br>
'p_field'<br>
=> 'Password',<br>
# The Perl<br>
package & subroutine used to encrypt passwords<br>
# e.g. if the<br>
passwords are stored using the MySQL v3.23 "PASSWORD"<br>
# function, then<br>
you will need Crypt::MySQL::password, but for the<br>
# MySQL4+<br>
password function you will need Crypt::MySQL::password41<br>
# Alternatively,<br>
you could use Digest::MD5::md5_hex or any other<br>
# encryption<br>
subroutine you can load in your perl installation<br>
'p_enc_pkg'<br>
=> 'Crypt::MySQL',<br>
'p_enc_sub'<br>
=> 'password41',<br>
# If your<br>
p_enc_sub takes a salt as a second parameter,<br>
# uncomment this<br>
line to add your salt<br>
#'p_salt'<br>
=> 'SALT',<br>
#<br>
# The field and<br>
values in the table that determines if a user should<br>
# be disabled.<br>
For example, if the field is 'user_status' and the values<br>
# are<br>
['0','1','2','disabled'] then the user will be disabled if their<br>
# user_status is<br>
set to '0','1','2' or the string 'disabled'.<br>
# Otherwise,<br>
they will be considered enabled.<br>
# 'd_field'<br>
=> 'disabled',<br>
# 'd_values'<br>
=> ['0'],<br>
## RT ATTRIBUTE<br>
MATCHING SECTION<br>
# The list of RT<br>
attributes that uniquely identify a user<br>
<br>
'attr_match_list' => [ 'Gecos',<br>
<br>
'Name'<br>
<br>
],<br>
# The mapping of<br>
RT attributes on to field names<br>
'attr_map'<br>
=> { 'Name' => 'username',<br>
<br>
'EmailAddress' => 'email',<br>
<br>
'ExternalAuthId' => 'username',<br>
<br>
'Gecos' => 'userID'<br>
<br>
}<br>
},<br>
# AN EXAMPLE LDAP SERVICE<br>
'My_LDAP' => { ## GENERIC<br>
SECTION<br>
# The type of<br>
service (db/ldap/cookie)<br>
'type'<br>
=> 'ldap',<br>
# The server<br>
hosting the service<br>
'server'<br>
=> '172.17.2.1',<br>
##<br>
SERVICE-SPECIFIC SECTION<br>
# If you can<br>
bind to your LDAP server anonymously you should<br>
# remove the<br>
user and pass config lines, otherwise specify them here:<br>
#<br>
# The username<br>
RT should use to connect to the LDAP server<br>
'user'<br>
=> 'ldap-rt',<br>
# The password<br>
RT should use to connect to the LDAP server<br>
'pass'<br>
=> 'xxx',<br>
#<br>
# The LDAP<br>
search base<br>
'base'<br>
=> 'ou=hosting,ou=corp,dc=internal,dc=hosteurope,dc=com',<br>
#<br>
# ALL FILTERS<br>
MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES!<br>
# YOU **MUST**<br>
SPECIFY A filter AND A d_filter!!<br>
#<br>
# The filter to<br>
use to match RT-Users<br>
'filter'<br>
=> '(objectClass=User)',<br>
# A catch-all<br>
example filter: '(objectClass=*)'<br>
#<br>
# The filter<br>
that will only match disabled users<br>
'd_filter'<br>
=> '(objectClass=FooBarBaz)',<br>
# A catch-none<br>
example d_filter: '(objectClass=FooBarBaz)'<br>
#<br>
# Should we try<br>
to use TLS to encrypt connections?<br>
'tls'<br>
=> 0,<br>
# SSL Version to<br>
provide to Net::SSLeay *if* using SSL<br>
'ssl_version'<br>
=> 3,<br>
# What other<br>
args should I pass to Net::LDAP->new($host,@args)?<br>
'net_ldap_args'<br>
=> [ version => 3 ],<br>
# Does<br>
authentication depend on group membership? What group name?<br>
'group'<br>
=> 'GROUP_NAME',<br>
# What is the<br>
attribute for the group object that determines membership?<br>
'group_attr'<br>
=> 'GROUP_ATTR',<br>
## RT ATTRIBUTE<br>
MATCHING SECTION<br>
# The list of RT<br>
attributes that uniquely identify a user<br>
# This example<br>
shows what you *can* specify.. I recommend reducing this<br>
# to just the<br>
Name and EmailAddress to save encountering problems later.<br>
<br>
'attr_match_list' => [ 'Name',<br>
<br>
'EmailAddress',<br>
<br>
'RealName',<br>
<br>
'WorkPhone',<br>
<br>
'Address2'<br>
<br>
],<br>
# The mapping of<br>
RT attributes on to LDAP attributes<br>
'attr_map'<br>
=> { 'Name' => 'sAMAccountName',<br>
<br>
'EmailAddress' => 'mail',<br>
<br>
'Organization' => 'physicalDeliveryOfficeName',<br>
<br>
'RealName' => 'cn',<br>
<br>
'ExternalAuthId' => 'sAMAccountName',<br>
<br>
'Gecos' => 'sAMAccountName',<br>
<br>
'WorkPhone' => 'telephoneNumber',<br>
<br>
'Address1' => 'streetAddress',<br>
<br>
'City' => 'l',<br>
<br>
'State' => 'st',<br>
<br>
'Zip' => 'postalCode',<br>
<br>
'Country' => 'co'<br>
<br>
}<br>
}<br>
}<br>
);<br>
<br>
Set( @Plugins, qw(RT::Authen::ExternalAuth) );<br>
<br>
1;<br>
<br>
<br>
<br>
So at present users are just authenticating against RT's own DB for user<br>
access. What I'd like to do is keep this but also have LDAP. The reason<br>
being users now have multiple usernames / passwords for different<br>
services we run and I want to use LDAP as a way to simplify this - BUT<br>
in order for this to be done I also need to be able to keep the MySQL<br>
access for now and not break RT for all the users.<br>
<br>
The RT DB is on a different physical server and the fact that after I<br>
restarted httpd with the config above and could still login with my<br>
usual (mysql) credentials assumed that atleast part of it was working -<br>
is this not the case?<br>
<br>
Thanks.<br>
<br>
<br>
<br>
</tt></pre>
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<pre style="font-size: 9pt;"><tt>_______________________________________________<br>
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