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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I figured it out, in case anyone else runs into the same
issue. I was trying to figure out why replies were being handled
differently and I knew that the original header becomes wrapped in the reply
header. So it occurred to me to try piping the message through the tnef
decoder twice and viola…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>rt-support:
"|/usr/bin/tnef|/usr/bin/tnef|/etc/smrsh/rt-mailgate --queue 'Support'
--action correspond --url http://rt.domain.com/<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Steve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Juan Mas
[mailto:juan.mas@gmail.com] <br>
<b>Sent:</b> Monday, June 07, 2010 12:16 PM<br>
<b>To:</b> Steve O'Brien<br>
<b>Cc:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] winmail.dat attachments only on ticket Replies<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span class=apple-style-span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I just went through a
similar issue. Though for me, if a user submitted a new ticket and were
using Rich Text formatting, it would create the winmail.dat file. The
only way I was able to fix it was to disable TNEF formatting in Exchange. If
you look up TNEF and RT you will probably find some workarounds for your RT
server, but I couldn't get any of them to work, so resorted to disabling it
completely on Exchange.</span></span><o:p></o:p></p>
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<p class=MsoNormal>On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <<a
href="mailto:steve.obrien@hdesd.org">steve.obrien@hdesd.org</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
am trying to figure out how to get RT-mailgate to parse winamil.dat files that
are attached to ticket replies.<o:p></o:p></p>
<p>1.)<span style='font-size:7.0pt'> </span>If a user opens a
ticket with an attachment - no problem<o:p></o:p></p>
<p>2.)<span style='font-size:7.0pt'> </span>If a user creates
a new email using the subject line included in the original ticket with an
attachment – no problem<o:p></o:p></p>
<p>3.)<span style='font-size:7.0pt'> </span>If a user click
on reply to the ticket and adds an attachment then I get winmail.dat attachment
– problem<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>TIA,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Steve<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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