Thanks Kenn -<div><br></div><div>I will look into this again. So if I set this:</div><div><br></div><div><span class="Apple-style-span" style="font-family: arial, helvetica, sans-serif; font-size: 13px; border-collapse: collapse; line-height: 16px; "><div>
Set(@ActiveStatus, qw(</div><div> new open resolved));</div><div><br></div><div>in my RT_SiteConfig.pm I should only see those three in the Quicksearch?</div></span>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>
Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
<br><br><div class="gmail_quote">On Wed, Jun 16, 2010 at 10:34 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Max,<br><br>I may be wrong, but I thought that with 3.8+ all you had to do for Quicksearh staus values was setin the Active staus in RT_SiteConfig.pm, which you did. I didn't think anything else needed to be done.<br>
<br>
Kenn<br>LBNL<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Tue, Jun 15, 2010 at 6:45 PM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex"><div><div></div><div class="h5">
Hi all -<div><br></div><div>Running RT 3.8.8 on Ubuntu 9.10.<br><div><br></div><div>I was attempting to get the <b>resolved </b>status to show up in the Quicksearch box on the home page -- I had this working in 3.8.7 but it reverted back to the default way with the upgrade to 3.8.8.</div>
<div><br></div><div>I, however, seemed to have screwed it up majorly and I now get the following on my home page:</div><div><br></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:13px;line-height:16px">Error during compilation of /opt/rt3/local/html/Elements/Quicksearch: syntax error at /opt/rt3/local/html/Elements/Quicksearch line 54, near "[." syntax error at /opt/rt3/local/html/Elements/Quicksearch line 58, near "}]" syntax error at /opt/rt3/local/html/Elements/Quicksearch line 60, near "} }" syntax error at /opt/rt3/local/html/Elements/Quicksearch line 64, near "}"</span></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><br></span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px">So, if someone could either help me get my Quicksearch working with the resolved status or without the resolved status that'd be great! I just want it working again! :)</span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><br></span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px">Here is my config of /opt/rt3/local/html/Quicksearch/Elements/Quicksearch:</span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><br></span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><div><br></div>
<div><div class="ticket-overview"></div><div><&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",</div><div> titleright => loc("Edit"), titleright_href => RT->Config->Get('WebPath').'/Prefs/Quicksearch.html' &></div>
<div><& /Elements/QueueSummary,</div><div> cache => 'quick_search_queues',</div><div> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} },</div>
<div>conditions => [. {cond => "Status = 'new'", name => loc ('new') },</div><div>{cond => "Status = 'open'", name => loc</div><div>('open') },</div><div>
{cond => "Status = 'resolved'", name => loc</div><div>('resolved') }]</div><div>&></div><div></&></div><div></div></div><div><%INIT></div><div>my $unwanted = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});</div>
<div><br></div><div>my @conditions = ();</div><div>foreach ( RT::Queue->ActiveStatusArray ) {</div><div> push @conditions, { cond => "Status = '$_'", name => loc($_) };</div><div>}</div><div>
<br></div></span></font></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:16px">I have also put the following in my RT_SiteConfig.pm:</span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><br></span></font></div>
<div><font face="arial, helvetica, sans-serif"><span style="line-height:16px"><div>Set(@ActiveStatus, qw(</div>
<div> new open resolved));</div><div><br></div><div>Am I missing something? Thanks!</div><div><br></div><div>Max</div></span></font>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>
262-552-5512<br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
</div></div>
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