Alyssa,<br><br>When you read RT_Config.pm (which is the source for any override you want to put in RT_SiteConfig.pm) you will see this option:<br> <br>Set($ParseNewMessageForTicketCcs , undef);<br><br>You want to put this option in your RT_SiteConfig.pm file (/opt/rt3/etc/) and set it to 1:<br>
<br>Set($ParseNewMessageForTicketCcs , 1);<br><br>The explanation provided by RT reads:<br><br>If <$ParseNewMessageForTicketCcs> is true, RT will attempt to divine<br>Ticket 'Cc' watchers from the To and Cc lines of incoming messages<br>
Be forewarned that if you have _any_ addresses which forward mail to<br>RT automatically and you enable this option without modifying<br><$RTAddressRegexp> below, you will get yourself into a heap of trouble.<br><br>
This will be a <b><i>system-wide</i></b> option.<br><br>Hope this helps.<br><br>Kenn<br>LBNL<br> <br><br><div class="gmail_quote">On Wed, Jun 16, 2010 at 1:01 PM, Alyssa Hardy <span dir="ltr"><<a href="mailto:ahardy@legalonramp.com">ahardy@legalonramp.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi Kenneth,<br><br>I think I'd have a support team mutiny if I made them add the cc's manually!<br>
So...<br><br><div class="gmail_quote"><div class="im"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
3) Turn on the RT config option that automatically adds any email Cc's to the tickets as ticket Cc's.<br>
<br></blockquote></div><div>This is in RT_SiteConfig.pm? What's the option to add?<br><br>Thanks in advance!<br>Alyssa<br></div></div>
</blockquote></div><br>