AJ,<br><br>Yes, yes, and yes.<br><br>!) there are a number of ways to do this. You can modify the tickete create html file to drop owners from the display OR simply write a global scrip to force "Nobody" into the Owner field (a more simple answer).<br>
<br>2) Not much experience with it, but I believe so. I think I have a few users thathave done that. I'll check it out.<br><br>3) You can set rights for Group Dashboards by goin to Configuration->Group-=>FroupRights, There you will see all the rights associated with Group Dashboards.<br>
<br>If you have anymore questions, I'd be happy to help you out.<br><br>Hope this helps.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Thu, Jun 17, 2010 at 6:14 AM, AJ Ferrigno <span dir="ltr"><<a href="mailto:aj.ferrigno@gmail.com">aj.ferrigno@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hello,<br>
<br>
We have just installed RT and are trying to roll it out to our<br>
internal folks. At a demo yesterday, some of our senior members had a<br>
number of questions about RT's capabilities. I was able to answer some<br>
based on research, but here are a couple outstanding ones I couldn't<br>
answer. Does anyone here know answers to some of these questions?<br>
<br>
1.) We'd like to keep users who create tickets from being able to<br>
assign those tickets an owner. (The owner would be assigned either<br>
automatically via Scrips or manually via a separate queue manager.) I<br>
understand that the "Modify Ticket" priv keeps users from changing an<br>
existing ticket's owner, but it still seems to allow a user to create<br>
a ticket and immediately assign that new ticket an owner on the same<br>
screen. Is there a way we can remove that capability, or maybe even<br>
remove that owner drop-down from the new ticket display altogether?<br>
<br>
2.) Is there any way to include screenshots (or other images) in the<br>
ticket body? I see there is a multitude of options for rich text<br>
display, including a "paste from Word" but I don't see anything about<br>
images. When pasting an image from Word, it just shows up blank,<br>
although the blank image is the correct size. It looks like it's<br>
trying real hard to make it work. Is this something that is being<br>
worked on, or is it technically not feasible?<br>
<br>
3.) I see the group priv "Create Group Dashboard" but I don't see how<br>
one actually does create a Group Dashboard (as opposed to a personal<br>
or System dashboard). I can't find anything in the interface. Googling<br>
this feature yields nothing. Dashboads aren't in the RT Essentials<br>
book at all. Is there any reference out there for configuring Group<br>
Dashboards specifically?<br>
<br>
Thanks in advance,<br>
AJ<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
</blockquote></div><br>