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<p class=MsoNormal>I was curious if anyone could point me to sample code
snippet that would allow me to retrieve the value of a user custom field
associated with the original requestor/originator of a ticket generated from an
incoming email, from within a Scrip. The ultimate goal is, on create of a
new ticket in the queue associated with email generated tickets, inspect a
custom field for the requestor of that ticket, and move the ticket to another
queue based on the value of the requestor’s custom field. I have found
lots of examples to read values of custom fields associated directly with the
ticket, but not user custom fields associated with the original
requestor. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Peter<o:p></o:p></p>
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