AJ,<br><br>It works just like saved searches. You have to be a member of a specific group in order to save a dashboard for the group. Just like you have to be a member of a group to save a search for that group.<br><br>When you create a new dashboard, there is a drop-down selection for where you want to save it (ie. My Dashboards, "Group-name Dashboards, etc.). If you don't see anything except "My Dashboards", then you aren't a member of a group, which is odd by itself. I truly hope you are not granting rights to individuals. I hope you are only granting rights to groups and adding members to those groups. Unless you only have a few users, the rights maintenance for every individual user will be horrendous. Just a thought.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Thu, Jun 17, 2010 at 8:46 AM, AJ Ferrigno <span dir="ltr"><<a href="mailto:aj.ferrigno@gmail.com">aj.ferrigno@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Kenneth, thanks for your help.<br>
<br>
I know there are the Group Rights for the Group Dashboard. I am<br>
logging in as root, which has access to everything in the Global -><br>
Group Rights section (which looks to be the same as the Groups-> Group<br>
Rights section). I still don't see where to go to create that Group<br>
Dashboard once I have those rights. I can create a personal or System<br>
dashboard, but not a Group one. Where is the option for this?<br>
<br>
Jarrad,<br>
<div class="im"><br>
>> 2.) Is there any way to include screenshots (or other images) in the<br>
>> ticket body? I see there is a multitude of options for rich text<br>
>> display, including a "paste from Word" but I don't see anything about<br>
</div><div class="im">>Just upload the image as an attachment.<br>
<br>
</div>I know we can upload attachments, this would be fine for me<br>
personally, but the bigwigs just want to copy and paste directly into<br>
the body like they can with e-mail. Pasting into a file (which,<br>
knowing them, would be Word), saving it, then attaching it to the<br>
ticket is "too much work" and honestly I wouldn't want them to do it<br>
that way anyway. Technically speaking, maybe it would be a nice<br>
enhancement to automatically convert rich text images into<br>
attachments, the same way RT handles <img/> tags in HTML e-mail. Is<br>
this possible?<br>
<br>
Thanks again,<br>
<font color="#888888">AJ<br>
</font><div><div></div><div class="h5"><br>
On Thu, Jun 17, 2010 at 10:56 AM, Kenneth Crocker <<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>> wrote:<br>
> AJ,<br>
><br>
> Yes, yes, and yes.<br>
><br>
> !) there are a number of ways to do this. You can modify the tickete create<br>
> html file to drop owners from the display OR simply write a global scrip to<br>
> force "Nobody" into the Owner field (a more simple answer).<br>
><br>
> 2) Not much experience with it, but I believe so. I think I have a few users<br>
> thathave done that. I'll check it out.<br>
><br>
> 3) You can set rights for Group Dashboards by goin to<br>
> Configuration->Group-=>FroupRights, There you will see all the rights<br>
> associated with Group Dashboards.<br>
><br>
> If you have anymore questions, I'd be happy to help you out.<br>
><br>
> Hope this helps.<br>
><br>
> Kenn<br>
> LBNL<br>
><br>
> On Thu, Jun 17, 2010 at 6:14 AM, AJ Ferrigno <<a href="mailto:aj.ferrigno@gmail.com">aj.ferrigno@gmail.com</a>> wrote:<br>
>><br>
>> Hello,<br>
>><br>
>> We have just installed RT and are trying to roll it out to our<br>
>> internal folks. At a demo yesterday, some of our senior members had a<br>
>> number of questions about RT's capabilities. I was able to answer some<br>
>> based on research, but here are a couple outstanding ones I couldn't<br>
>> answer. Does anyone here know answers to some of these questions?<br>
>><br>
>> 1.) We'd like to keep users who create tickets from being able to<br>
>> assign those tickets an owner. (The owner would be assigned either<br>
>> automatically via Scrips or manually via a separate queue manager.) I<br>
>> understand that the "Modify Ticket" priv keeps users from changing an<br>
>> existing ticket's owner, but it still seems to allow a user to create<br>
>> a ticket and immediately assign that new ticket an owner on the same<br>
>> screen. Is there a way we can remove that capability, or maybe even<br>
>> remove that owner drop-down from the new ticket display altogether?<br>
>><br>
>> 2.) Is there any way to include screenshots (or other images) in the<br>
>> ticket body? I see there is a multitude of options for rich text<br>
>> display, including a "paste from Word" but I don't see anything about<br>
>> images. When pasting an image from Word, it just shows up blank,<br>
>> although the blank image is the correct size. It looks like it's<br>
>> trying real hard to make it work. Is this something that is being<br>
>> worked on, or is it technically not feasible?<br>
>><br>
>> 3.) I see the group priv "Create Group Dashboard" but I don't see how<br>
>> one actually does create a Group Dashboard (as opposed to a personal<br>
>> or System dashboard). I can't find anything in the interface. Googling<br>
>> this feature yields nothing. Dashboads aren't in the RT Essentials<br>
>> book at all. Is there any reference out there for configuring Group<br>
>> Dashboards specifically?<br>
>><br>
>> Thanks in advance,<br>
>> AJ<br>
>><br>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
><br>
><br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
><br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
</div></div></blockquote></div><br>