nordik,<br><br>Are you sure there wasn't an instruction to do this?:<br><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style><b style=""><span style="font-size: 12pt; font-family: "Times New Roman";">Set(@MailPlugins, (qw(Auth::MailFrom
Filter::TakeAction)));<br><br></span></b><span style="font-size: 12pt; font-family: "Times New Roman";">Your Mail plugin needs to have <b>Filter::TaksAction </b>in it.</span><b style=""><span style="font-size: 12pt; font-family: "Times New Roman";"><br>
<br>Try that.<br><br>Kenn<br>LBNL<br></span></b><br><div class="gmail_quote">On Thu, Jun 17, 2010 at 1:22 AM, nordik24 <span dir="ltr"><<a href="mailto:nordik24@gmail.com">nordik24@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<br>
i have installed CommandByMail but when i add<br>
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my<br>
server and cant do anything, dont know why this happens<br>
i followed this install README<br>
<a href="http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html" target="_blank">http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html</a><br>
<div><div></div><div class="h5"><br>
<br>
<br>
Kenneth Crocker wrote:<br>
><br>
> nordik,<br>
><br>
> We just installed 3.8.7 and we had to install CommandByMail separately,<br>
> along with adding it to the plugins. That's no problem and it works well.<br>
> There are some readme instructions for how to use it, but basically, the<br>
> command lines are "CF{name of CF}: value" (minus the quotes, of course). I<br>
> ran into a problem with a "text" CF, or more accurately, ran into a<br>
> problem<br>
> with my email editor. Our email editor adds a newline delimiter when it<br>
> does<br>
> a wrap on content and CBM stops loading the value of a CF the moment it<br>
> see<br>
> a newline delimiter. So, when I enter more than 58 to 60 charaters (the<br>
> point at which the email editor adds a newline delimiter), the rest gets<br>
> dropped. So, keep that in mind.<br>
><br>
> Good luck.<br>
><br>
> Kenn<br>
> LBNL<br>
><br>
> On Wed, Jun 16, 2010 at 1:00 AM, nordik24 <<a href="mailto:nordik24@gmail.com">nordik24@gmail.com</a>> wrote:<br>
><br>
>><br>
>> i use rt 3.8 so it is there by default but i havent configured it, maybe<br>
>> thats whats missing<br>
>> if i get it to work with the extension:CommandByMail how should i type so<br>
>> that my custom fields are filled correctly ??<br>
>><br>
>><br>
>> Kenneth Crocker wrote:<br>
>> ><br>
>> > Jim,<br>
>> ><br>
>> > You DO have CommandByMail installed, yes?<br>
>> ><br>
>> > Kenn<br>
>> > LBNL<br>
>> ><br>
>> > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling<br>
>> > <<a href="mailto:Jim.Tambling@datatote.co.uk">Jim.Tambling@datatote.co.uk</a>>wrote:<br>
>> ><br>
>> >> Hi,<br>
>> >><br>
>> >> I found that when using email to create a ticket, unless it is sent in<br>
>> >> plain text the CF fields are not parsed correctly.<br>
>> >><br>
>> >> Hope this helps, Jim<br>
>> >><br>
>> >> -----Original Message-----<br>
>> >> From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
>> >> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of<br>
>> nordik24<br>
>> >> Sent: 15 June 2010 13:12<br>
>> >> To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
>> >> Subject: [rt-users] create ticket via email<br>
>> >><br>
>> >><br>
>> >><br>
>> >> hi<br>
>> >><br>
>> >> im able to create a ticket by sending an email but i dont know how to<br>
>> >> fill the other fields apart from "Subject". I have 4 custom fields<br>
>> that<br>
>> >> i want to fill when i send the mail<br>
>> >><br>
>> >> i use a php form to send the mails and i tried to put the custom field<br>
>> >> in the header to see if it works by typing "CF.{<custom field<br>
>> >> name>}=<value>" but nothing happens<br>
>> >><br>
>> >> i hope someone knows how to do it<br>
>> >><br>
>> >><br>
>> >> --<br>
>> >> View this message in context:<br>
>> >> <a href="http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html" target="_blank">http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html</a><br>
>> >> Sent from the Request Tracker - User mailing list archive at<br>
>> Nabble.com.<br>
>> >><br>
>> >><br>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>> Buy<br>
>> >> a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
>> >><br>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>> >> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
>> >><br>
>> ><br>
>> ><br>
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>> > Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
>> ><br>
>><br>
>> --<br>
>> View this message in context:<br>
>> <a href="http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html" target="_blank">http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html</a><br>
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
>><br>
>><br>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
>><br>
><br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
><br>
<br>
--<br>
</div></div>View this message in context: <a href="http://old.nabble.com/create-ticket-via-email-tp28888937p28911683.html" target="_blank">http://old.nabble.com/create-ticket-via-email-tp28888937p28911683.html</a><br>
<div><div></div><div class="h5">Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
</div></div></blockquote></div><br>