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<DIV><FONT face=Calibri>I tried that</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV><FONT face=Calibri>
<DIV><BR>my ( $st, $msg ) = $self->TicketObj->SetSubject ("\($cftype -
$cfphone\) $csubj", RecordTransaction => 0 );</DIV>
<DIV> </DIV>
<DIV>But I still get:</DIV>
<DIV> </DIV>
<DIV><SPAN class=date>Sat Jun 19 11:57:25 2010</SPAN> <SPAN
class=description>The RT System itself - Subject changed from (no value) to '(
DSL- 5551212) ' </SPAN></DIV>
<DIV> </DIV>
<DIV>For some reason the transaction still shows up</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
<DIV style="FONT: 10pt Tahoma">
<DIV><BR></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A
title="mailto:torsten.brumm@googlemail.com
CTRL + Click to follow link"
href="mailto:torsten.brumm@googlemail.com">Torsten Brumm</A> </DIV>
<DIV><B>Sent:</B> Saturday, June 19, 2010 11:07 AM</DIV>
<DIV><B>To:</B> <A title=jmaderios@kpu.net href="mailto:jmaderios@kpu.net">Jason
Maderios</A> </DIV>
<DIV><B>Cc:</B> <A title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</A>
</DIV>
<DIV><B>Subject:</B> Re: [rt-users] Setting LastUpdatedBy in a
scrip</DIV></DIV></DIV>
<DIV><BR></DIV>I have no idea about your scrip, but in most cases you can use
RecordTransaction=0 (search the wiki for correct syntax)<BR><BR>Torsten<BR><BR>
<DIV class=gmail_quote>2010/6/19 Jason Maderios <SPAN dir=ltr><<A
href="mailto:jmaderios@kpu.net">jmaderios@kpu.net</A>></SPAN><BR>
<BLOCKQUOTE
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class=gmail_quote>
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<DIV><FONT face=Calibri>All,</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I have scrips that update information in custom fields
on each transaction on a ticket.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>The scrips work great however they always set
LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the
actual user working the ticket at the end of the scrip?</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Regards,</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV><FONT color=#888888>
<DIV><FONT face=Calibri>Jason
Maderios</FONT></DIV></FONT></DIV><BR><BR>Discover RT's hidden secrets with RT
Essentials from O'Reilly Media.<BR>Buy a copy at <A
href="http://rtbook.bestpractical.com"
target=_blank>http://rtbook.bestpractical.com</A><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>MFG<BR><BR>Torsten Brumm<BR><BR><A
href="http://www.brumm.me">http://www.brumm.me</A><BR><A
href="http://www.elektrofeld.de">http://www.elektrofeld.de</A><BR></BODY></HTML>