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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Actually, it’s asking for the password of the user that’s changing the password. Not the current password of the user who’s password is being changed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So, Administrator A can change user B’s password, without knowing what it is, by putting in their own password.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The error message is accurate, but I’ve seen a few people missing what’s actually being asked for.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Steve Anderson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kerry<br>
<b>Sent:</b> 23 June 2010 6:33 PM<br>
<b>To:</b> borngunners@aol.com<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Can't change the password on new user<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">By gosh, I say that works! Somebody oughta put that in the wiki.
<br>
<br>
On 6/23/2010 5:39 AM, <a href="mailto:borngunners@aol.com">borngunners@aol.com</a> wrote:
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">use the root password as the initial password for the new user and change the password with the new one that you want for the user.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">-----Original Message-----<br>
From: Kerry <a href="mailto:kpenland@bigtube.net"><kpenland@bigtube.net></a><br>
To: rt-users <a href="mailto:rt-users@lists.bestpractical.com"><rt-users@lists.bestpractical.com></a><br>
Sent: Tue, Jun 22, 2010 4:18 pm<br>
Subject: [rt-users] Can't change the password on new user<o:p></o:p></span></p>
<div id="AOLMsgPart_2_199485e6-9534-4c98-9b9e-1f9c737d2d53">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hi folks,
<br>
I'm new to RT, I've just installed ver 3.8.8 and when I add a user it adds the user ok but when trying to modify that user and entering a new password I get the results<o:p></o:p></span></p>
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<p class="MsoNormal"><span class="left"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Results</span></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">
<o:p></o:p></span></p>
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<div id="TitleBox--_Admin_Users_Modify.html------UmVzdWx0cw_---0">
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Please enter your current password. Password has not been set.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I looked in the database table and the password has *NO_PASSWORD* in the password field but I have been unsuccesful at adding a password for a new user.<br>
I have both checkboxes checked.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span class="left"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Access control</span></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">
<o:p></o:p></span></p>
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<div id="TitleBox--_Admin_Users_Modify.html------QWNjZXNzIGNvbnRyb2w_---0">
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">[X] Let this user access RT<br>
[X] Let this user be granted rights<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<div id="AOLMsgPart_3_199485e6-9534-4c98-9b9e-1f9c737d2d53">
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<o:p></o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt>Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
<pre style="background:white"><tt><o:p> </o:p></tt></pre>
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