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</o:shapelayout></xml><![endif]--></head><body lang=SV link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>We have a custom field named ”Customer” that we set for our tickets. I am trying to modify this report to summarize time worked per customer during the given time period: <a href="http://wiki.bestpractical.com/view/TimeWorkedReport">http://wiki.bestpractical.com/view/TimeWorkedReport</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>The problem I have is to get the custom field value for a ticket.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I have a Ticket “Object” that is created by <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:SV'>my $t = new RT::Ticket($session{'CurrentUser'});<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:SV'> $t->Load($tr->ObjectId);<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:SV'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:SV'>After that I want to get the Custom Field value for this ticket. I can see the data in the </span><span class=syntaxquote><span lang=EN-US>ObjectCustomFieldValues table, but I do not know how to get the information I want.</span><o:p></o:p></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>I have the ticket id in $t->id and the CustomField id is 19.<o:p></o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>I have tried using the different functions available in the RT perl modules, but have been unable to get it right.<o:p></o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>I know very little perl, so I have been working at a trial and error basis.<o:p></o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US><o:p> </o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>Do you have any tips for me on how to get it to work?<o:p></o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US><o:p> </o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>Best Regards,<o:p></o:p></span></span></p><p class=MsoNormal><span class=syntaxquote><span lang=EN-US>Johan Sjöberg</span></span><span style='mso-fareast-language:SV'><o:p></o:p></span></p></div></body></html>