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<DIV><FONT face=Calibri>What about putting a file in rt3/local.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Have the scrip read the file pick the user ID first in
the list.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Write the list back out to the file putting the chosen
person last.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>You could write the tool to skip a person
with a comment in front of their ID - So if someone was off or
for whatever reason you could not put them in "line". </FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Use a simple CGI frontend to edit the page so that group
could turn on and off people as they needed to so it does not become an admin
nightmare.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>The same thing could be done in a table in the database
instead of a file...</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Jason Maderios</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV style="FONT: 10pt Tahoma">
<DIV><FONT size=3 face=Calibri></FONT><BR></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=todd@chaka.net
href="mailto:todd@chaka.net">Todd Chapman</A> </DIV>
<DIV><B>Sent:</B> Thursday, June 24, 2010 9:41 PM</DIV>
<DIV><B>To:</B> <A title=torsten.brumm@googlemail.com
href="mailto:torsten.brumm@googlemail.com">Torsten Brumm</A> </DIV>
<DIV><B>Cc:</B> <A title=RT-Users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</A>
</DIV>
<DIV><B>Subject:</B> Re: [rt-users] Help and Ideas needed for a special
setup</DIV></DIV></DIV>
<DIV><BR></DIV>
<DIV>A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners. <BR><BR>Sent from my
iPhone</DIV>
<DIV><BR>On Jun 25, 2010, at 12:39 AM, Torsten Brumm <<A
title="mailto:torsten.brumm@googlemail.com
CTRL + Click to follow link"
href="mailto:torsten.brumm@googlemail.com">torsten.brumm@googlemail.com</A>>
wrote:<BR><BR></DIV>
<DIV></DIV>
<BLOCKQUOTE type="cite">
<DIV>Hi,<BR>today i got a request from a department, they need the following
Setup:<BR><BR>1. Queue<BR>2. 10 possible Ticket Owners<BR><BR>They like to
have the ticket given to the owners automatically by a round robin mechanism.
I have no idea at the moment how to do this. Any hints or
ideas?<BR><BR>Thanks<BR>Torsten<BR clear=all><BR>-- <BR>MFG<BR><BR>Torsten
Brumm<BR><BR><A href="http://www.brumm.me"><A
href="http://www.brumm.me">http://www.brumm.me</A></A><BR><A
href="http://www.elektrofeld.de"><A
href="http://www.elektrofeld.de">http://www.elektrofeld.de</A></A><BR></DIV></BLOCKQUOTE>
<BLOCKQUOTE type="cite">
<DIV><SPAN></SPAN><BR><SPAN>Discover RT's hidden secrets with RT Essentials
from O'Reilly Media.</SPAN><BR><SPAN>Buy a copy at <A
href="http://rtbook.bestpractical.com"><A
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></A></SPAN></DIV></BLOCKQUOTE>
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