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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>Hello, I’m a fairly new Request Tracker user and a novice in
the Linux world, but I’ve inherited this system after a co-worker left.
We are in the process of getting more departments to use this product and I
want to get it upgraded before we move forward. I have read a lot of the
documentation on the Wiki but I’m still not 100% confident on what I’m
doing. First, I want to have some type of backup of the current system in case
I screw something up. Most of the documentation I see refers to /opt/rt3 but
this does not exist on my system. Can someone point me in the right direction
of backup up the current system and then upgrading to the newest? Below is the
information that I have been able to collect about the system:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>OS: Ubuntu 8.04.0<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>MySQL 5.0.51<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>PostFix Mail 2.54<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>Apache 2.28<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>Request Racker: 3.6.5<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'>Thanks.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:#002060'>Brandon Patton, BS</span></b><span
style='color:#002060'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='color:#002060'>Systems Administrator<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='color:#002060'>ASPIRE Indiana</span></b><b><span
style='color:#002060'><o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='color:#002060'>brandon.patton@ASPIREIndiana.org<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='color:#002060'>765-641-8283</span></b><span
style='color:#002060'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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