<br><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><style>
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</style><span style="font-size: 12pt; font-family: "Times New Roman";"></span>Kevin,<br><br>Sorry it took so long for me to reply on this. I have a Custom Field named "QA Approver" and it has a Category that is linked to another CF named "ITBS-Dev-Group". A snap shot is below:<br>
<br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><style>
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</style><span style="font-size: 12pt; font-family: "Times New Roman";"></span><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><style>
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</style><span style="font-size: 12pt; font-family: "Times New Roman";"><img src="file:///C:/DOCUME%7E1/KFCROC%7E1/LOCALS%7E1/Temp/msohtml1/01/clip_image002.jpg" height="174" width="575"></span><br><br>When looking at the CF in a ticket, there is no category drop-down to shorten the display list:<br>
<br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><style>
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</style><span style="font-size: 12pt; font-family: "Times New Roman";"><img src="file:///C:/DOCUME%7E1/KFCROC%7E1/LOCALS%7E1/Temp/msohtml1/01/clip_image002.jpg" height="68" width="358"></span><br><br>and:<br><br>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><style>
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</style><span style="font-size: 12pt; font-family: "Times New Roman";"><img src="file:///C:/DOCUME%7E1/KFCROC%7E1/LOCALS%7E1/Temp/msohtml1/01/clip_image002.jpg" height="351" width="417"></span><br><br>How do I get the ticket display to act like it did for 3.6.4 for categories?<br>
<br>P.S. If these screen shots don't display, I've put them in a Word Doc and attached them<br><br>Thanks.<br><br>Kenn<br>LBNL<br><br><br><div class="gmail_quote">On Tue, May 25, 2010 at 12:04 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div class="im">On Tue, May 18, 2010 at 12:06:30PM -0700, Kenneth Crocker wrote:<br>
><br>
> Upon further testing, I've discovered that the Category of a Custom Field only disappears from<br>
> the Update Ticket screen when that Category is linked to another CF. When I remove the link,<br>
> the Category shows up again. Is this normal? What is the reasoning for this?<br>
<br>
</div>You really need to provide small screenshots and a reproduction method<br>
for this, it sounds like you've misconfigured this new feature.<br>
<font color="#888888"><br>
-kevin<br>
</font><br><br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
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