Horst,<br><br>What are the differences in you RT_Config and RT_SiteConfig.pm files?<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers <span dir="ltr"><<a href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</a>></span> wrote:<br>
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<div>Hi,</div>
<div> </div>
<div>Suze Linux 2.6.16</div>
<div>RT 3.6.6</div>
<div>Apache 2.2.6</div>
<div>MySQL 5.1.45</div>
<div> </div>
<div>We have 2 instances of RT:</div>
<div>- DEV for development</div>
<div>- PRD for production</div>
<div> </div>
<div> </div>
<div>A query created in RT's Query Builder on the DEV environment works fine.</div>
<div>By creating the same query on the PRD environment froze until timeout appear.</div>
<div> </div>
<div>I've tried to connect the RT DEV to MySQL PRD, all works fine.</div>
<div>I've tried to connect the RT PRD to MySQL DEV, it froze.</div>
<div>I've tried to compare the both RT's directory content, all seems to be identical.</div>
<div> </div>
<div> </div>
<div>How can I solve this problèm ?</div>
<div> </div>
<div> </div>
<div>Many thanks in advance.</div>
<div>Horst</div>
<div> </div>
<div> </div><br>
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