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<DIV>Hi and tanks Kenn for your answer.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>RT_Config : Identical (not modified)</DIV>
<DIV> </DIV>
<DIV>RT_SiteConfig - Differences are minimal : </DIV>
<DIV>- $rtname</DIV>
<DIV>- $DatabasePort</DIV>
<DIV>- $DatabaseUser</DIV>
<DIV>- $DatabaseName</DIV>
<DIV>- $ParseNewMessageForTicketCcs</DIV>
<DIV>- $LogToFileNamed</DIV>
<DIV>- $WebPort</DIV>
<DIV> </DIV>
<DIV>And log files contains nothings special</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>This behavior seem to appear by inserting Custom Fields in the query.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Any idea where can I investigate to resolve this problem ?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Horst<BR><BR>>>> Le Mercredi, 30. Juin 2010 à 16:53, Kenneth Crocker <kfcrocker@lbl.gov> a écrit :<BR></DIV>
<DIV style="BORDER-LEFT: #050505 1px solid; BACKGROUND-COLOR: #f3f3f3; MARGIN: 0px 0px 0px 15px; PADDING-LEFT: 7px">Horst,<BR><BR>What are the differences in you RT_Config and RT_SiteConfig.pm files?<BR><BR>Kenn<BR>LBNL<BR><BR>
<DIV class=gmail_quote>On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers <SPAN dir=ltr><<A href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</A>></SPAN> wrote:<BR>
<BLOCKQUOTE style="BORDER-LEFT: rgb(204,204,204) 1px solid; MARGIN: 0pt 0pt 0pt 0.8ex; PADDING-LEFT: 1ex" class=gmail_quote>
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<DIV>Hi,</DIV>
<DIV></DIV>
<DIV>Suze Linux 2.6.16</DIV>
<DIV>RT 3.6.6</DIV>
<DIV>Apache 2.2.6</DIV>
<DIV>MySQL 5.1.45</DIV>
<DIV></DIV>
<DIV>We have 2 instances of RT:</DIV>
<DIV>- DEV for development</DIV>
<DIV>- PRD for production</DIV>
<DIV></DIV>
<DIV></DIV>
<DIV>A query created in RT's Query Builder on the DEV environment works fine.</DIV>
<DIV>By creating the same query on the PRD environment froze until timeout appear.</DIV>
<DIV></DIV>
<DIV>I've tried to connect the RT DEV to MySQL PRD, all works fine.</DIV>
<DIV>I've tried to connect the RT PRD to MySQL DEV, it froze.</DIV>
<DIV>I've tried to compare the both RT's directory content, all seems to be identical.</DIV>
<DIV></DIV>
<DIV></DIV>
<DIV>How can I solve this problèm ?</DIV>
<DIV></DIV>
<DIV></DIV>
<DIV>Many thanks in advance.</DIV>
<DIV>Horst</DIV>
<DIV></DIV>
<DIV></DIV><BR>
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