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<p class=MsoNormal>Thank you! I knew there had to be something in there somewhere
just so many places with rights to look.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Raed El-Hames
[mailto:Raed.El-Hames@vialtus.com] <br>
<b>Sent:</b> Tuesday, July 06, 2010 11:34 AM<br>
<b>To:</b> Patton, Brandon; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: Queue Watchers<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Start by giving the group IT the ShowConfigTab right, you can do
that from Configuration -> Global->Group Rights<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Roy<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Patton, Brandon<br>
<b>Sent:</b> 06 July 2010 16:24<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Queue Watchers<o:p></o:p></span></p>
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<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal>I’m running RT 3.8.7 and I’ve read about User Rights, Group
Rights, Queue Rights, etc and cannot figure out how to allow a group of users
(They belong to a group called IT) to be able to administer a queue and change
watchers. I have granted the group all the queue rights allowed but cannot
figure out how to get to the group to administer them. Seems the “root” login
in the only user that can get to the queues. The other users don’t have the
menu links on the left.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can anyone help me with this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#002060'>Brandon Patton, BS</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#002060'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#002060'>Systems Administrator<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#002060'>ASPIRE Indiana<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#002060'>brandon.patton@ASPIREIndiana.org<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#002060'>765-641-8283</span></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#002060'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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