Hossein,<br><br>Setting a default Queue is done in the "Preferences" for each individual user. Unless a user has set the default queue in the preferences, it isn't set.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">
On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi <span dir="ltr"><<a href="mailto:Hossein.Rafighi@triumf.ca">Hossein.Rafighi@triumf.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Sorry, Perhaps I should have explained this a bit more. When users login and click on create ticket their tickets are not created in the default queue, but rather in a first queue on the list. Our default queue name happens to be in the middle of the dozen queues.<br>
<br>
Cheers,<br><font color="#888888">
Hossein</font><div><div></div><div class="h5"><br>
<br>
On 7/7/2010 10:54 AM, Hossein Rafighi wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Dear all,<br>
<br>
I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues we have, but it doesn't work. When users login they see the first queue in alphabetical order!<br>
<br>
Any ideas why?<br>
<br>
Many thanks in advance, and cheers,<br>
Hossein Rafighi<br>
<br>
</blockquote>
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