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Hi Kenn,<br>
<br>
Thanks for the reply. The only problem is that my users are 99%
unprivileged users and don't have ModifySelf rights. I am looking
at:
<a class="moz-txt-link-freetext" href="http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded">http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded</a>
for a possible solution.<br>
<br>
<br>
Cheers,<br>
Hossein<br>
<br>
On 7/7/2010 11:38 AM, Kenneth Crocker wrote:
<blockquote
cite="mid:AANLkTimdI-3KOd-RMJ0BDIUSZL3JoYvlv2iLnBPE8Gjs@mail.gmail.com"
type="cite">Hossein,<br>
<br>
Setting a default Queue is done in the "Preferences" for each
individual user. Unless a user has set the default queue in the
preferences, it isn't set.<br>
<br>
Kenn<br>
LBNL<br>
<br>
<div class="gmail_quote">
On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:Hossein.Rafighi@triumf.ca">Hossein.Rafighi@triumf.ca</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
Sorry, Perhaps I should have explained this a bit more. When
users login and click on create ticket their tickets are not
created in the default queue, but rather in a first queue on
the list. Our default queue name happens to be in the middle
of the dozen queues.<br>
<br>
Cheers,<br>
<font color="#888888">
Hossein</font>
<div>
<div class="h5"><br>
<br>
On 7/7/2010 10:54 AM, Hossein Rafighi wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
Dear all,<br>
<br>
I've set the DefaultQueue in RT_SiteConfig.pm to one of
the dozen queues we have, but it doesn't work. When
users login they see the first queue in alphabetical
order!<br>
<br>
Any ideas why?<br>
<br>
Many thanks in advance, and cheers,<br>
Hossein Rafighi<br>
<br>
</blockquote>
<br>
-- <br>
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi<br>
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004
Wesbrook Mall<br>
| | | |_| ) | | | | | || || |__ Vancouver BC,
Canada, V6T 2A3<br>
| | | _ / | | | \_/ || \_/ || __|Voice: (604)
222-1047<br>
| | | | \ \ _| |_ | || | | || | Fax: (604)
222-1074<br>
|_| |_| \_\|_____| \___/ |_| |_||_| Website: <a
moz-do-not-send="true" href="http://www.triumf.ca"
target="_blank">http://www.triumf.ca</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.<br>
Buy a copy at <a moz-do-not-send="true"
href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
</div>
</div>
</blockquote>
</div>
<br>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047
| | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074
|_| |_| \_\|_____| \___/ |_| |_||_| Website: <a class="moz-txt-link-freetext" href="http://www.triumf.ca">http://www.triumf.ca</a>
</pre>
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