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<DIV>Hi all,</DIV>
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<DIV>I think it's not DB-Query problem.</DIV>
<DIV> </DIV>
<DIV>After analyzing the mysl log file it appear that the query is not constructed and sent to the database.</DIV>
<DIV> </DIV>
<DIV>Checks in 3 steps in QueryBuilder :</DIV>
<DIV> </DIV>
<DIV>1- Add the desired queue --> It work fine, query is constructed and sent to the DB</DIV>
<DIV> QueryBuilder displays :</DIV>
<DIV> <FONT face="Courier New">Queue = 'adi.applications'</FONT></DIV>
<DIV> </DIV>
<DIV>2- Add a first desired CF value --> It work fine, query is constructed and sent to the DB</DIV>
<DIV>
<DIV> QueryBuilder displays :</DIV>
<DIV> <FONT face="Courier New">Queue = 'my_queue_name'</FONT></DIV>
<DIV><FONT face="Courier New"> AND 'CF.{Impact Continuité}' LIKE 'Oui'</FONT></DIV>
<DIV> </DIV>
<DIV>3- Add a second desired CF value --> QueryBuilder froze, nothing is not sent to the DB (request is not logged)</DIV>
<DIV> </DIV>
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<DIV>Horst</DIV><BR><BR>>>> Le Mardi, 6. Juillet 2010 à 17:56, Kenneth Crocker <kfcrocker@lbl.gov> a écrit :<BR></DIV>
<DIV style="BORDER-LEFT: #050505 1px solid; BACKGROUND-COLOR: #f3f3f3; MARGIN: 0px 0px 0px 15px; PADDING-LEFT: 7px">Horst,<BR><BR>Depending on how much SQL you want to see, you can see most of the select and display SQL when you click "Advanced" at the top.<BR><BR>Kenn<BR><BR>
<DIV class=gmail_quote>On Tue, Jul 6, 2010 at 6:21 AM, Horst Kriegers <SPAN dir=ltr><<A href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</A>></SPAN> wrote:<BR>
<BLOCKQUOTE style="BORDER-LEFT: rgb(204,204,204) 1px solid; MARGIN: 0pt 0pt 0pt 0.8ex; PADDING-LEFT: 1ex" class=gmail_quote>
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<DIV>Hi Kenn,</DIV>
<DIV>thanks for your answer.</DIV>
<DIV></DIV>
<DIV>How can I see the QueryBuilder's executed query ?<BR></DIV>
<DIV></DIV>
<DIV>Regards,</DIV>
<DIV>Horst</DIV>
<DIV></DIV>
<DIV><BR>>>> Le Mardi, 6. Juillet 2010 à 14:57, Kenneth Marshall <<A href="mailto:ktm@rice.edu" target=_blank>ktm@rice.edu</A>> a écrit :<BR></DIV>
<DIV style="BORDER-LEFT: rgb(5,5,5) 1px solid; BACKGROUND-COLOR: rgb(243,243,243); MARGIN: 0px 0px 0px 15px; PADDING-LEFT: 7px">Hi Horst,<BR><BR>Is the query hitting the DB the same with the CLI versus<BR>QueryBuilder? Maybe you are hitting a resource limit when<BR>the request goes through the web server. Try checking the<BR>system and web server logs to see if there is any more<BR>information. If it is not generating the same query, then<BR>that will give you a place to look for a problem. Good<BR>luck. At least, there is a good consulting group available<BR>should you need some expert assistance.<BR><BR>Regards,<BR>Ken<BR><BR>On Mon, Jul 05, 2010 at 11:20:42AM +0200, Horst Kriegers wrote:<BR>> I've tried in CLI mode and have no problem.<BR>> The execution of request is quick.<BR>> <BR>> Horst<BR>> <BR>> >>> Le Lundi, 5. Juillet 2010 ?? 08:58, "Horst Kriegers"<BR>> <<A href="mailto:Horst.Kriegers@loro.ch" target=_blank>Horst.Kriegers@loro.ch</A>> a ??crit :<BR>> Hi and tanks Kenn for your answer.<BR>> <BR>> <BR>> RT_Config : Identical (not modified)<BR>> <BR>> RT_SiteConfig - Differences are minimal : <BR>> - $rtname<BR>> - $DatabasePort<BR>> - $DatabaseUser<BR>> - $DatabaseName<BR>> - $ParseNewMessageForTicketCcs<BR>> - $LogToFileNamed<BR>> - $WebPort<BR>> <BR>> And log files contains nothings special<BR>> <BR>> <BR>> This behavior seem to appear by inserting Custom Fields in the query.<BR>> <BR>> <BR>> <BR>> Any idea where can I investigate to resolve this problem ?<BR>> <BR>> <BR>> Horst<BR>> <BR>> >>> Le Mercredi, 30. Juin 2010 ?? 16:53, Kenneth Crocker<BR>> <<A href="mailto:kfcrocker@lbl.gov" target=_blank>kfcrocker@lbl.gov</A>> a ??crit :<BR>> Horst,<BR>> <BR>> What are the differences in you RT_Config and RT_SiteConfig.pm files?<BR>> <BR>> Kenn<BR>> LBNL<BR>> <BR>> On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers<BR>> <<A href="mailto:Horst.Kriegers@loro.ch" target=_blank>Horst.Kriegers@loro.ch</A>> wrote:<BR>> <BR>> <BR>> Hi,<BR>> Suze Linux 2.6.16<BR>> RT 3.6.6<BR>> Apache 2.2.6<BR>> MySQL 5.1.45<BR>> We have 2 instances of RT:<BR>> - DEV for development<BR>> - PRD for production<BR>> A query created in RT's Query Builder on the DEV environment works<BR>> fine.<BR>> By creating the same query on the PRD environment froze until timeout<BR>> appear.<BR>> I've tried to connect the RT DEV to MySQL PRD, all works fine.<BR>> I've tried to connect the RT PRD to MySQL DEV, it froze.<BR>> I've tried to compare the both RT's directory content, all seems to be<BR>> identical.<BR>> How can I solve this probl??m ?<BR>> Many thanks in advance.<BR>> Horst<BR>> <BR>> <BR>> _______________________________________________________________________<BR>> <BR>> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou<BR>> l'organisme ?? qui il est destin??. 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In this<BR>> case, you are nor allowed to copy, distribute or use this e-mail in any<BR>> way. <BR>> _______________________________________________________________________<BR>> <BR>> <BR>> <BR>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>> Buy a copy at <A href="http://rtbook.bestpractical.com" target=_blank>http://rtbook.bestpractical.com</A> <BR>> <BR>> <BR>> <BR>> <BR>> _______________________________________________________________________<BR>> <BR>> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou<BR>> l'organisme ?? qui il est destin??. Si vous n'??tes pas le destinataire<BR>> pr??vu, veuillez nous en informer au plus vite et d??truire le pr??sent<BR>> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,<BR>> de le distribuer ou de l'utiliser de quelque mani??re que ce soit. <BR>> _______________________________________________________________________<BR>> <BR>> The content of this e-mail is intended only and solely for the use of<BR>> the named recipient or organisation. If you are not the named recipient,<BR>> please inform us immediately and delete the present e-mail. In this<BR>> case, you are nor allowed to copy, distribute or use this e-mail in any<BR>> way. <BR>> _______________________________________________________________________<BR>> <BR>> <BR>> ___________________________________________________________<BR>> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou <BR>> l'organisme ?? qui il est destin??. Si vous n'??tes pas le destinataire<BR>> pr??vu, veuillez nous en informer au plus vite et d??truire le pr??sent<BR>> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,<BR>> de le distribuer ou de l'utiliser de quelque mani??re que ce soit.<BR>> <BR>> The content of this e-mail is intended only and solely for the use <BR>> of the named recipient or organisation. If you are not the named <BR>> recipient, please inform us immediately and delete the present e-mail. <BR>> In this case, you are nor allowed to copy, distribute or use this <BR>> e-mail in any way.<BR>> ___________________________________________________________<BR><BR>> <BR>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>> Buy a copy at <A href="http://rtbook.bestpractical.com" target=_blank>http://rtbook.bestpractical.com</A><BR></DIV><BR>
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