<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=us-ascii" http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 8.00.6001.18928"></HEAD>
<BODY>
<DIV><FONT size=2 face=Arial><SPAN class=349102219-14072010>Using RT 3.8.8, with
RT Extension command by mail active. Two privileged users belonging to the
same custom group. That custom group has rights to modify, assign and see
custom fields to tickets in Queue xyz. Both users were unable to assign
custom field values, so I modified the Configuration->Global->User Rights
and granted User A, Assign, Modify and see Custom fields permissions. Once
that was done User A is able to update basic and custom fields to tickets within
queue xyz through email. Granted the same to User B in
Configuration->Global->User Rights, but User B still cannot assign custom
field values, but is able to assign basic field values, through
e-mail.</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=349102219-14072010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=349102219-14072010>Please provide list
of permissions to grant so User B or another privileged User to be able to
assign custom field values through e-mail.</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=349102219-14072010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=349102219-14072010></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=349102219-14072010>Thank
you,</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN class=349102219-14072010>Kamber
Dalal</SPAN></FONT></DIV></BODY></HTML>