Hi all -<div><br></div><div>I've attached a screenshot of what I'm experiencing -- so hopefully the list allows image attachments.</div><div><br></div><div>Basically, when I go into a ticket and want to choose a status, resolved shows up twice. Not causing any issues (that I know of) -- it was just brought to my attention and I would like to fix it if possible.</div>
<div><br></div><div>The only thing I can think of is I put this in my RT_SiteConfig.pm:</div><div><br></div><div><div>Set(@ActiveStatus, qw(</div><div> new open resolved));</div><div><br></div><div>in order to have only New, Open, and Resolved tickets show up in the Quick Search box. Would that be the cause?</div>
<div><br></div><div><br></div>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
</div>