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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Justin;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>I've
noticed that the 'Scrips and Recipients' section of the Ticket update page
doesn't pick up scrips that are TransactionBatch. Only TransactionCreate ones
are shown.<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is just pure guess on my part, but I think you don’t see
the list of recipients with TransactionBatch because its not possible to
determine the list until you hit submit, because its possible there will be
scrips that depends on other scrips or actions, eg <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>scrip 1 on correspondence update custom field 1 if the word ‘hello’
is in the update, <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>scrip 2 on if custom field 1 changed email blah@blah<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>So you see its not possible to determine blah@blah will be
emailed until the Transaction is created.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As I said, this is my guess, possibly some one from BP can
confirm.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Roy <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ps:how did you get on with the performance issue you had?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Justin
Hayes<br>
<b>Sent:</b> 15 July 2010 07:49<br>
<b>To:</b> Kenneth Crocker<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Scrips and Recipients section not picking up
TransactionBatch scrips - 3.8.8<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I normally do - I think I must have changed this one early
on in the process before I got used to altering RT_SiteConfig.pm.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>So the problem still stands - I'm surprised no-one else has
seen this before, unless not many people use Batch?<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Justin<o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'><br>
<span class=apple-style-span>-------------------------------------------------</span><br>
<span class=apple-style-span>Justin Hayes</span><br>
<span class=apple-style-span>OpenBet Support Manager</span><br>
<span class=apple-style-span><a href="mailto:justin.hayes@openbet.com">justin.hayes@openbet.com</a></span></span>
<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On 13 Jul 2010, at 19:36, Kenneth Crocker wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Justin,<br>
<br>
Yep. But I'd make the change in RT_SiteConfig.pm. I like to leave original
files/info alone in case I ever need to reference an original setting, etc. RT
will automatically override the setting from the RT_SiteConfig.pm file. <br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Jul 13, 2010 at 8:59 AM, Justin Hayes <<a
href="mailto:justin.hayes@openbet.com">justin.hayes@openbet.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>Is that this one Kenn?<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<div>
<p class=MsoNormal>RT_Config.pm:Set($UseTransactionBatch, 1);<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Cheers,<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Justin<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><br>
-------------------------------------------------<br>
Justin Hayes<br>
OpenBet Support Manager<br>
<a href="mailto:justin.hayes@openbet.com" target="_blank">justin.hayes@openbet.com</a>
<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On 13 Jul 2010, at 16:52, Kenneth Crocker wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Justin,<br>
<br>
I hate to ask, but did you make sure your configuration setting is for Batch?<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Jul 13, 2010 at 8:03 AM, Justin Hayes <<a
href="mailto:justin.hayes@openbet.com" target="_blank">justin.hayes@openbet.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>I've noticed that the 'Scrips and Recipients' section of the
Ticket update page doesn't pick up scrips that are TransactionBatch. Only
TransactionCreate ones are shown.<br>
<br>
I use TransactionBatch a lot of the time (I'm seem to remember their being good
reasons for this) and so I can't actually see who's going to be sent mails.<br>
<br>
Does anyone know if this is a known bug/issue or deliberate? I've not found
anything on the wiki....<br>
<br>
Thanks,<br>
<br>
Justin<br>
<br>
-------------------------------------------------<br>
Justin Hayes<br>
OpenBet Support Manager<br>
<a href="mailto:justin.hayes@openbet.com" target="_blank">justin.hayes@openbet.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
</div>
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<p class=MsoNormal><br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></p>
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