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<p class=MsoNormal>I have an issue I am trying to figure out.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The default search for unowned tickets is:<o:p></o:p></p>
<p class=MsoNormal>Owner = ‘Nobody’<o:p></o:p></p>
<p class=MsoNormal>AND (<o:p></o:p></p>
<p class=MsoNormal> Status = ‘new’<o:p></o:p></p>
<p class=MsoNormal> Or Status = ‘open’)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>But it doesn’t show everything for non system-admins.
(i.e. people that can’t see all of the queues)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If I specify a queue, it works fine.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It seems that it searches all the tickets, shows the top 10,
and only displays the tickets that the user has access to the queues. <o:p></o:p></p>
<p class=MsoNormal>So, if the user only has access to 1 out of 10 queues, there
is a chance it will show nothing in it, because there are none in the top 10
that he as access to view.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Sounds like a logic bug in the code? I am on 3.8.8.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>-Mark<o:p></o:p></p>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>----------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Mark Jenks</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Network
Administrator</span><o:p></o:p></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>iod
incorporated</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="mailto:mark.jenks@iodincorporated.com"><span style='color:blue'>mark.jenks@iodincorporated.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>920-406-3702<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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