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<p class=MsoNormal><span lang=EN-US>Good morning,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I am currently trying to customize RTs Action
Listing in the top of the Ticket Display (Comment, Correspond, Forward, Resolve).
I am using callbacks, but they do not invoke as expected. As a basic idea I
have been using the example of Dirk Pape, specifically <a
href="http://page.mi.fu-berlin.de/dirkpape/rt3/Callbacks/MI/Ticket/Elements/Tabs/Default">http://page.mi.fu-berlin.de/dirkpape/rt3/Callbacks/MI/Ticket/Elements/Tabs/Default</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>The code I am actually using looks like
this:<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;
padding:0cm 0cm 1.0pt 0cm'>
<p class=MsoNormal style='border:none;padding:0cm'><span lang=EN-US><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'><%INIT><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>if
($Ticket) {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
# overwrite the default Action for Resolve to Correspond<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
if ( $Ticket->CurrentUserHasRight('ModifyTicket') && (
$Ticket->Status ne 'resolved' ) ) {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
$actions->{'G'}->{'path'} =
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=".$Ticket->id;<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
# Set To Test<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
if ( $Ticket->CurrentUserHasRight('ModifyTicket') && (
$Ticket->Status ne 'test' ) ) {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
$actions->{'T'} = {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
title => 'Test',<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
path => "Ticket/Update.html?Action=Respond&DefaultStatus=test&id="<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
. $Ticket->id };<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
# Add as Watcher<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
if ( $Ticket->CurrentUserHasRight('Watch') ) {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
$actions->{'W'} = {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
title => loc('Watch'),<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
path => 'Ticket/ModifyPeople.html?Ticket-AddWatcher-Principal-'<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
. $Ticket->CurrentUser->id<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
. '=Cc&id='.$Ticket->id };<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>#
$actions->{'ZZ2'} = { title => 'test2', path => 'test2' };<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'></%INIT><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'><%ARGS><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>$Ticket
=> undef<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Courier New"'>$actions
=> undef<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;
padding:0cm 0cm 1.0pt 0cm'>
<p class=MsoNormal style='border:none;padding:0cm'><span lang=EN-US
style='font-size:8.0pt;font-family:"Courier New"'></%ARGS><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>The callback actually gets called, if I
uncomment the “ZZ2” entry, it gets shown as expected. Unfortunately,
the $Ticket object is undefined and thus breaks the entire idea.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I am using RT 3.8.8 installed from Debian packages,
the callback has been placed into /usr/local/share/request-tracker3.8/html/Callbacks/Ticket/Elements/Tabs/Default.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I would appreciate any hints, why this does
not work.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best
regards,<br>
Torben Nehmer<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:7.5pt'>-------<br>
Torben Nehmer<br>
Diplom Informatiker (FH)<br>
Business System Developer</span><span style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:7.5pt'>CANCOM Deutschland GmbH<br>
Messerschmittstr. 20<br>
89343 Scheppach<br>
Germany</span><span style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:7.5pt'>Tel.: +49 8225 - 996-1118<br>
Fax: +49 8225 - 996-41118<br>
</span><span style='font-size:12.0pt'><a href="mailto:torben.nehmer@cancom.de"><span
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lang=EN-US style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
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