<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Good news!</div><div><br></div><div>Using the procedure located <a href="http://www.ptitov.net/2008/07/request-tracker-installation-o.html">HERE</a> I was successful in getting a bare install of RT 3.8.8 up and running on the Rackspace CloudServer.</div><div><br></div><div>Doing a bit of testing/tweaking now... I'll get a image of the build so far and then try the data migration.</div><div><br></div><div>-=BEN=-</div><br>On Jul 27, 2010, at 11:05 AM, Dominic Hargreaves wrote:<br><br><blockquote type="cite">On Tue, Jul 27, 2010 at 09:56:28AM -0500, Ben McLendon wrote:<br><blockquote type="cite">We've made multiple attempts to install RT on a Cloud server (Centos 5.5) hosted at Rackspace with no success. Our plan is two fold: move our current installation from our own internal server to the hosted one, and also upgrade from 3.6.3 to the latest stable version in the process.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Any ideas on the process in broad strokes or step-by-step would be greatly appreciated.<br></blockquote><br>It would be useful if you could give some idea of where you fell down<br>so that we can provide some specific pointers. In general, the plan<br>would be like something like:<br><br>* configure new installation and test with test database<br>...<br>* shut down new installation and wipe out test database<br>* make sure that appropriate configuration changes have been made<br>* rtname and organization should match old system<br>* shut down current installation<br>* dump database to a file<br>* load database onto new server<br>* run database upgrade process on new server:<br> rt-setup-database --action upgrade [..]<br>* start up new installation<br><br>You'd want to test that whole migration cycle before trying it for real,<br>ensuring that you don't accidentally send out mail to real users whilst<br>doing that stage of testing.<br><br>This assumes that no local modifications have been made to the old<br>system.<br><br>-- <br>Dominic Hargreaves, Systems Development and Support Team<br>Computing Services, University of Oxford<br></blockquote><br></body></html>