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<p class=MsoNormal>Good morning,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>I have a question about custom fields:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>In one of our queues we have a CF which has
to be filled out by the people maintaining the queue (not the ones submitting
the ticket). The CF is of type “Select one value”.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>What we’d like to have is the ability
to enforce the users maintaining the queue to fill out the value ideally when
opening the ticket, at the latest when closing it.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>We have tried setting the CF validation to
Mandatory “(?#Mandatory).”, but it did not work as expected.
Especially, you can still resolve the ticket when writing an answer to the
ticket leaving the CF empty.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Ideally, RT should reject any status change
to an inactive status whatsoever as long as the CF is empty.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>What would be the best way to do this?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Mit
freundlichen Grüßen,<br>
Torben Nehmer<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:7.5pt'>-------<br>
Torben Nehmer<br>
Diplom Informatiker (FH)<br>
Business System Developer</span><span style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:7.5pt'>CANCOM Deutschland GmbH<br>
Messerschmittstr. 20<br>
89343 Scheppach<br>
Germany</span><span style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:7.5pt'>Tel.: +49 8225 - 996-1118<br>
Fax: +49 8225 - 996-41118<br>
</span><span style='font-size:12.0pt'><a href="mailto:torben.nehmer@cancom.de"><span
lang=EN-US style='font-size:7.5pt;color:blue'>torben.nehmer@cancom.de</span></a></span><span
lang=EN-US style='font-size:10.0pt'><br>
</span><span style='font-size:10.0pt'><a href="http://www.cancom.de"><span
lang=EN-US style='font-size:7.5pt;color:blue'>www.cancom.de</span></a></span><span
lang=EN-US style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:7.5pt'>CANCOM Deutschland GmbH<br>
Sitz der Gesellschaft: Jettingen-Scheppach<br>
HRB 10653 Memmingen<br>
<span style='color:black'>Geschäftsführer: Martin Mayr, Tobias Hörmann</span></span><span
style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt'>Diese E-Mail und alle
mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch
durch den Empfänger bestimmt! <br>
</span><span lang=EN-US style='font-size:7.5pt'>This e-mail and any files
transmitted with it are confidential intended solely for the use of the
addressee!</span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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