<div>If you copy/pasted, the error would be you are missing a / infront of your perl path...</div>
<div> </div>
<div>not sure if you just missed that when you copy/pasted or not...<br><br></div>
<div class="gmail_quote">On Wed, Jul 28, 2010 at 3:21 PM, George Simpson <span dir="ltr"><<a href="mailto:simpsongeorge68@gmail.com">simpsongeorge68@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">Hi,
<div><br></div>
<div>It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post.
<div>
<div></div>
<div class="h5"><br><br>
<div class="gmail_quote">On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div> </div>
<div>Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from.</div>
<div> </div>
<div>HTH.</div>
<div>Mike.</div>
<div>
<div></div>
<div>
<div> </div>
<div><br> </div>
<div class="gmail_quote">On Wed, Jul 28, 2010 at 2:24 PM, George Simpson <span dir="ltr"><<a href="mailto:simpsongeorge68@gmail.com" target="_blank">simpsongeorge68@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">Thanks for the reply!
<div><br></div>
<div>I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The</div>
<div>
<div><br></div>
<div>poll <a href="http://imap.gmail.com/" target="_blank">imap.gmail.com</a> proto imap port 993:<br>username <a href="mailto:helpdesk@mydomain.com" target="_blank">helpdesk@mydomain.com</a> password mypassword ssl mda "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url <a href="http://rt.mydomain.com/" target="_blank">http://rt.mydomain.com</a> --queue General --action correspond"</div>
<div><br></div></div>
<div>goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl /opt/rt3/bin/rt-mailgate"?</div>
<div><br></div>
<div>Thanks for the help, and sorry for the complete lack of knowledge.</div>
<div><br></div>
<div><font color="#888888">George</font>
<div>
<div></div>
<div><br><br>
<div class="gmail_quote">On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate.</div>
<div> </div>
<div>You do this through the fetchmail config file.</div>
<div> </div>
<div>This is an example of one grabbing email from a google apps account and sending it to rt-mailgate</div>
<div> </div>
<div>poll <a href="http://imap.gmail.com/" target="_blank">imap.gmail.com</a> proto imap port 993:<br>username <a href="mailto:helpdesk@mydomain.com" target="_blank">helpdesk@mydomain.com</a> password mypassword ssl mda "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url <a href="http://rt.mydomain.com/" target="_blank">http://rt.mydomain.com</a> --queue General --action correspond"<br>
</div>
<div>Hope that helps.</div>
<div>Mike.</div>
<div> </div>
<div><br><br> </div>
<div class="gmail_quote">
<div>
<div></div>
<div>On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <span dir="ltr"><<a href="mailto:simpsongeorge68@gmail.com" target="_blank">simpsongeorge68@gmail.com</a>></span> wrote:<br></div></div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div></div>
<div>Hello again.
<div><br></div>
<div>We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to <a href="mailto:helpdesk@myurl.com" target="_blank">helpdesk@myurl.com</a> and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help!</div>
<div><br></div><font color="#888888">
<div>George</div></font><br><br></div></div>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><br>
</blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
</blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>
Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>
Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>