<div>Oops, looking at it again, i was looking at the mysql config part, not ldap.</div>
<div> </div>
<div>i think the only way you can adjust what port you are connecting to through LDAP is specifying if it's TLS or not(I believe TLS is 636? google to confirm).</div>
<div> </div>
<div>You said you are supposed to be connecting on 636, so set the tls argument in your LDAP settings to 1.</div>
<div> </div>
<div>restart apache and give it a shot.</div>
<div> </div>
<div>Good luck!</div>
<div>Mike.<br><br></div>
<div class="gmail_quote">On Thu, Jul 29, 2010 at 8:48 AM, Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>If you read the ExternalAuth's RT_SiteConfig.pm in /RTROOT/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm</div>
<div> </div>
<div>It shows you how to set the port you are connecting on.</div>
<div> </div>
<div>Set that to the port your LDAP server is listening to.</div>
<div> </div>
<div>Good luck</div>
<div>MIke.<font color="#888888"><br></font></div>
<div>
<div></div>
<div class="h5">
<div class="gmail_quote">On Thu, Jul 29, 2010 at 4:04 AM, Anthony BRODARD <span dir="ltr"><<a href="mailto:brodard.anthony@gmail.com" target="_blank">brodard.anthony@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">Hi Mike, thanks to help me!
<div><br></div>
<div>I've turned on RT's debug mode ( add " <span style="BORDER-COLLAPSE: collapse; FONT-FAMILY: verdana, geneva, helvetica, arial, sans-serif; FONT-SIZE: 13px"><span>Set($LogToFile, '<b style="BACKGROUND-COLOR: rgb(255,255,102)">debug</b>'); </span><span>Set($LogDir, '/var/log/rt'); " in my RT_Siteconfig.pm).</span></span></div>
<div><font face="verdana, geneva, helvetica, arial, sans-serif"><span style="BORDER-COLLAPSE: collapse"><br></span></font></div>
<div><span></span><font face="verdana, geneva, helvetica, arial, sans-serif"><span style="BORDER-COLLAPSE: collapse">Now, when I try to loggin with a LDAP account, this lines are written in my log file:</span></font></div>
<div><font face="verdana, geneva, helvetica, arial, sans-serif"><span style="BORDER-COLLAPSE: collapse"><br></span></font></div>
<div><font face="verdana, geneva, helvetica, arial, sans-serif"><span style="BORDER-COLLAPSE: collapse">
<div>[Thu Jul 29 07:46:08 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)</div>
<div>[Thu Jul 29 07:46:08 2010] [debug]: Attempting to use external auth service: LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)</div>
<div>[Thu Jul 29 07:46:08 2010] [debug]: Calling UserExists with $username (anthony.brodard) and $service (LDAP) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)</div>
<div>[Thu Jul 29 07:46:08 2010] [debug]: UserExists params:</div>
<div>username: anthony.brodard , service: LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)</div>
<div><b>[Thu Jul 29 07:46:30 2010] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to ldap.[Blanked].fr (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)</b></div>
<div>[Thu Jul 29 07:46:30 2010] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)</div>
<div>[Thu Jul 29 07:46:30 2010] [error]: FAILED LOGIN for anthony.brodard from [IP] (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)</div>
<div><br></div>
<div><br></div>
<div><br></div>
<div>I try a telnet on server: </div>
<div><br></div>
<div>
<div>[rt-test]~ # telnet ldap.[Blanked].fr 636</div>
<div>Trying [IP]...</div>
<div>Connected to ldap.[Blanked].fr.</div>
<div>Escape character is '^]'.</div>
<div><br></div></div>
<div><br></div>
<div>Maybe RT use the LDAP's default port (389), not the LDAPS (636). How can i see it or modify in RT_Siteconfig.pm ?</div>
<div><br></div>
<div>Regards,</div>
<div>Anthony</div>
<div><br></div>
<div><br></div>
<div><br></div>
<div><br></div></span></font><br>
<div class="gmail_quote">2010/7/28 Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a>></span>
<div><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Hi,</div>
<div> </div>
<div>Try turning on RT's logging in debug mode. That helped me figure out what was going on with my ExternalAuth. In the log, before the FAILED line you should see a few lines showing you if it's connecting to your LDAP, finding user etc.</div>
<div> </div>
<div>Work from there!</div>
<div>Mike.<br></div></blockquote></div></div></div></blockquote></div><br><br clear="all"><br></div></div>
<div>
<div></div>
<div class="h5">-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>