<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:arial, helvetica, sans-serif;font-size:10pt;color:black;"><div><div>Hello RT Users, I need some suggestions...</div><div><br></div><div>We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the function that re-opens a resolved ticket upon a reply has stopped working. It used to be that when we would resolve a ticket, if the original requester replied to the "resolved" email, either with a "thanks" or "but it still dosen't work" or whatever, the ticket would reopen automatically. Now, the requesters email reply is still entered into the ticket history, but the ticket remains resolved. Any idea why this might have happened? I know many people would see this as a "plus" but I actually need this function.</div><div><br></div><div>Thank You,</div></div><div><p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a name="_MailAutoSig"><b><span style="mso-fareast-font-family:
"Times New Roman";mso-fareast-theme-font:minor-fareast;color:#365F91;
mso-themecolor:accent1;mso-themeshade:191;mso-no-proof:yes">Eric A. Malain<br><span class="Apple-style-span" style="font-weight: normal; ">Network
Administrator</span></span></b></a></p><p class="MsoNormal"><span style="mso-bookmark:_MailAutoSig"><span style="mso-fareast-font-family:
"Times New Roman";mso-fareast-theme-font:minor-fareast;color:#002060;
mso-no-proof:yes">Wellpartner, Inc</span></span></p><p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial, sans-serif; font-size: 8px; ">“<span style="mso-bidi-font-weight:bold">The brave may not
live forever, but the cautious</span> do not live at all” </span></p></div><div style="position:fixed"></div>
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