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<p class=MsoNormal>Is there a way to set a ticket priority to 50 if the user
sets the Email from outlook to Urgent?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Inside of the headers of the email exists “Priority:
Urgent”.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can that be checked and acted on when a ticket gets created?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>----------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Mark Jenks</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Network
Administrator</span><o:p></o:p></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>iod
incorporated</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="mailto:mark.jenks@iodincorporated.com"><span style='color:blue'>mark.jenks@iodincorporated.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>920-406-3702<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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