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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kenn,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thanks for that. Unfortunately they are not showing up so I assume (or does that make an ass … etc) it doesn’t work the same for CF’s attached to Ticket Transactions. The one that is attached to Tickets is showing up though.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Does anybody use these type of CF’s and get them to work in Query Builder (or do I need to use another method to search these).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Paul Broadwith (MBCS)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Microsoft Certified Professional<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=548 style='width:410.7pt;border-collapse:collapse'><tr><td width=198 valign=top style='width:148.85pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><img width=166 height=70 id="Picture_x0020_1" src="cid:image001.jpg@01CB33C8.6AE59E20" alt="Description: blueivy_logo_emailsig.jpg"></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></td><td width=349 valign=top style='width:261.85pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Tel.:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> 0845 862 0292<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Web:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <a href="http://www.blueivy.co.uk">http://www.blueivy.co.uk</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> 03 August 2010 18:21<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Query Builder - Custom Fields<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Paul,<br><br>You have to "click" either of the <i>"add these items"</i> options. That will then tell Query Builder what Queues you are using and it will then find the CF's that are applied to the Queue(s) you listed.<br><br>I don't use Transaction Custom Fields so I'm not much use for advise there. Sorry.<br><br>Hope this helps.<br><br>Kenn<br>LBNL<o:p></o:p></p><div><p class=MsoNormal>On Tue, Aug 3, 2010 at 9:51 AM, Paul Broadwith <<a href="mailto:paul.broadwith@blueivy.co.uk">paul.broadwith@blueivy.co.uk</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'>Kenn,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'>I think I’m further forward.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'>I have three CF’s – one attached to Tickets and 2 attached to Ticket Transactions.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'>When I go into Query Builder, the CF attached to tickets is shown at the bottom of the ‘Add Criteria’ list without me doing anything. However, I can’t see the CF’s attached to Ticket Transactions. How do I get them to show?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'>When you also say ‘selected a queue’ – do you mean, select Queue <Is> ‘QUEUE NAME’ and THEN they appear or do I have to click the ‘Add these terms’ button and THEN they appear? Or have I missed something?</span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt'>Kind regards,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt'>Paul Broadwith (MBCS)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt'>Microsoft Certified Professional</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt'>Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner</span><o:p></o:p></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=548 style='width:410.7pt;border-collapse:collapse'><tr><td width=198 valign=top style='width:148.85pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><o:p></o:p></p></td><td width=349 valign=top style='width:261.85pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt'>Tel.:</span></b><span style='font-size:11.0pt'> 0845 862 0292</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt'>Web:</span></b><span style='font-size:11.0pt'> <a href="http://www.blueivy.co.uk" target="_blank">http://www.blueivy.co.uk</a></span><o:p></o:p></p></td></tr></table><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US style='font-size:10.0pt'> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> 03 August 2010 16:26<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> Re: [rt-users] Query Builder - Custom Fields</span><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Paul,<br><br>In Query Builder, Custom Fields are not available until you have selected a Queue. Remember, Custom Fields are applied to Queues, soooooo until you tell RT what Queue(s) you want to select from, it won't know what CF's to offer.<br><br>Kenn<br>LBNL<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Aug 2, 2010 at 2:29 PM, Paul Broadwith <<a href="mailto:paul.broadwith@blueivy.co.uk" target="_blank">paul.broadwith@blueivy.co.uk</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>After my last post, and a response, I have setup a few custom fields to<br>use. However I'm unable to see them in the Query Builder so that I can<br>search on them.<br><br>I have attached the custom fields to Ticket Transactions, applied them<br>to all objects and I have create a ticket update and entered data into<br>the fields. However, I simply can't see how to search on them.<br><br>A Google revealed that if I simply added a queue with tickets that the<br>field was in they would appear in the list ... well, they don't as most<br>of you won't be surprised to know.<br><br>I have noticed in the wiki that there are a few bits of code for<br>allowing searches with custom fields to be used, but they are all for<br>older version of RT. I am using 3.8.8.<br><br>Any pointers appreciated.<br><br>Kind regards,<br><br>Paul Broadwith (MBCS)<br>Microsoft Certified Professional<br>Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified<br>for 2010 and Microsoft Registered Partner<br>--------------------------------------------------------------------------------<br><br>Blue Ivy Limited is a limited company registered in Scotland.<br>Registered company number: SC 221649.<br>Registered VAT number: GB 774 8460 88.<br>Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD<br><br>This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of ?Blue Ivy Ltd?.<br><br>If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.<br><br>Please contact the sender if you believe you have received this email in error.<br><br>--------------------------------------------------------------------------------<br><br>{Blue Ivy Ltd - ICT For Small Businesses}<br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div><p class=MsoNormal><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>